Spa Supervisor for the Waldorf Astoria Dubai International Financial Centre
A Spa Supervisor is responsible for managing the spa team and carrying out
treatments to deliver an excellent Guest and Member experience while achieving
sales revenue targets.
What will I be doing?
As a Spa Supervisor, you are responsible for managing the spa team and
carrying out treatments to deliver an excellent Guest and Member experience. A
Spa Supervisor will also be required to achieve sales targets and manage
customer feedback. Specifically, you will be responsible for performing the
following tasks to the highest standards:
* Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards.
* Able to provide treatments when required.
* Ensure client experience is proficient including bookings, payments, and consultation cards.
* Interact and communicate effectively with clients, members, team members, guests, and management team.
* Ensure team works to meeting department sales targets and ensure that sales are recorded accurately.
* Ensure health, safety and COSHH regulations are complied with, and club rules are observed by members, clients and guests.
* Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.
* Comply with hotel security, fire, and health and safety regulations.
What are we looking for?
A Spa Supervisor serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviors, skills, and values that follow:
* Experience working in the spa industry.
* Relevant qualifications for the role such as holistic healing techniques studies
* Therapist background
* Good communication skills
* Committed to delivering a high level of customer service.
* Excellent grooming standards
* Flexibility to respond to a range of different work situations.
* Ability to work on your own or in teams.
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Passion for customer service
* Relevant qualifications
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And our amazing Team Members are at
the heart of it all!
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