Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to
genuine places, people and stories through personal experiences and providing
heartfelt hospitality in the world's most exciting destinations. From pristine
islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush
jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
* As a Coordinator you are responsible in providing a full range of secretarial and administrative support activities, inclusive of highly confidential and sensitive matters to ensure smooth operation of the F&B department whereby your role will include key responsibilities such as:
* Organize daily incoming correspondence, make preliminary assessment and handle and respond as appropriate
* Compose and prepare routine correspondence and prepare simple interpretation of documents and correspondence if requested
* Prepare, assemble and distribute various reports and documents. Receive and screen all incoming telephone calls, provide and receive information or refer the matters to the appropriate person to handle
* Keep calendar constantly updated to facilitate appointment and meeting schedules
* Establish and maintain various filing / records / database of business contacts, trace pending items and follow up as appropriate.
* Arrange for various meetings and take minutes
* Function as an administrative link to ensure that all parties receive the relevant information respectively
* Organize business travel arrangements and other duties as assigned
* To ensure the service delivered is in line with the best Anantara service standards
* To ensure that function rooms are set and ready for the function well in advance
* To attend pre-service briefings are completed and take responsibility for personal grooming
* To ensure that the operating equipment of the hotel is maintained and looked after.
* To be a sales champion for the hotel, generating and following up on business referrals and potential sales leads to maximize business for the hotel. To work closely with sales colleagues in respect of requests for inspection, or care of walk-in potential clients
* To work as a team with colleagues in all departments, to ensure timely service and a smooth-running operation.
* To understand and adhere to all hotel policies and standard operating procedures with regard to guest service, how to run the operation and personal discipline and grooming.
* To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
* Follow all safety policies to ensure a safe work area.
* Follow all reasonable work-related requests made by a manager or a supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the hotel.
* Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
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