Announcement Number:
Dubai-2023-009
Hiring Agency:
Consulate General Dubai
Position Title:
American Citizen Services (ACS) Assistant
Open Period:
05/17/2023 - 05/31/2023 Format MM/DD/YYYY
Vacancy Time Zone:
GMT+4
Series/Grade:
LE - 1420 8
Salary:
AED د.إ137,329 - AED د.إ137,329 /Per Year
Work Schedule:
Full-time - 40 hours per week
Promotion Potential:
LE-8
Duty Location(s):
1
in
Dubai, AE
Telework Eligible:
No
For More Info:
HR Section
000-000-0000
[email protected]
Hiring Path:
* Open to the public
Who May Apply/Clarification From the Agency:
For USEFM - Actual FP salary determined by Washington D.C.
* All Interested Applicants / All Sources
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Permanent
Appointment Type Details:
* Indefinite subject to successful completion of probationary period
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas
Employees before you apply.
Summary:
The work schedule for this position is:
*
Full Time (40 hours per week)
Start date: Candidate must be able to begin working within a reasonable period
of time (8 weeks) of receipt of agency authorization and/or
clearances/certifications or their candidacy may end.
Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
Not Required
Basic Function of Position:
Incumbent works as an ACS Assistant in Dubai 's American Citizen Services
(ACS) Unit that serves a resident American Citizen population in excess of
30,000 and annual visitors of over 500,000. Provides the full range of complex
passport and citizenship services. Serves as case worker for Special Consular
Services (SCS), with the focus on welfare/whereabouts, child custody and
abduction, victims of crime, and arrests, among others. Advises officers on
SCS case course of action and on routine services such as passport, reports of
birth abroad, and notary services. Serves as ACS anti-fraud investigator and
confirms the authenticity of documents for legal purposes. Responds to email
and phone inquiries from customers, and to congressional inquiries on the full
range of ACS issues. Manages and maintains American citizen registry system
and American Liaison Network. Coordinates with USG agencies such as the Social
Security Administration, Internal Revenue Service, and Department of Homeland
Security to assist U.S. citizens in the UAE. On call after hours to assist in
emergency cases and crises.
Requirements:
Note: All applicants must currently hold or be able to acquire a UAE
residency visa to fill the position. For non-UAE nationals, the Mission
assists in obtaining the required residency visa to lawfully work in the UAE.
Refer to Eligibility Question #2 and Vacancy Question #1: If a non-UAE
national has a valid UAE residency visa, they should answer Yes to Eligibility
Q#2 and Vacancy Q#1, and attach a copy of residency visa.
EXPERIENCE : Three years of working experience in the area of consular or
immigration customer services is required.
Education Requirements:
College or University studies is required.
Evaluations:
LANGUAGE:
English Fluent - Level 4 "This may be tested"
Arabic Fluent - Level 4 "This may be tested"
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal
opportunity and fair and equitable treatment in employment to all people
without regard to race, color, religion, sex, national origin, age,
disability, political affiliation, marital status, or sexual orientation.
The U.S. Mission is committed to a diverse, equitable, and inclusive
workforce. We foster a culture of inclusion where people feel welcome, heard,
and confident in their contributions. We strive to provide growth
opportunities for everyone, and we empower all employees to be authentically
themselves in the workplace.
Qualifications:
All applicants under consideration will be required to pass medical and
security certifications.
Benefits:
Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-
Country Nationals (TCNs), working at the U.S. Mission in (Dubai/UAE) may
receive a compensation package that may include health, separation, and other
benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR
Office.
Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring
preference categories are extended a hiring preference in the order listed
below. Therefore, it is essential that these applicants accurately describe
their status on the application. Failure to do so may result in a
determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights *
*
IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran
must submit a copy of their most recent DD-214 ("Certificate of Release or
Discharge from Active Duty"), Letter from Veterans' Affairs which indicates
the present existence of a service-connected disability dated within the past
six months, equivalent documentation, or certification. A "certification" is
any written document from the armed forces that certifies the service member
is expected to be discharged or released from active duty service in the armed
forces under honorable conditions within 120 days after the certification is
submitted by the applicant. The certification letter should be on letterhead
of the appropriate military branch of the service and contain (1) the military
service dates including the expected discharge or release date; and (2) the
character of service. Acceptable documentation must be submitted in order for
the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP
and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for
additional employment considerations, please visit the following link.
How to Apply:
All candidates must be able to obtain and hold a security and Medical
clearance.
To apply for this position click the "Submit Application" button. For more
information on how to apply visit the Mission internet site.
Required Documents:
To qualify based on education, you MUST submit the requested degree and / or
transcripts as verification of educational requirement by the closing date of
this announcement. Failure to provide requested information, or the
information is insufficient to verify eligibility, may result in
disqualification for this position.
All Applicants:
* College Degree or University Studies Certificate
Eligible Family Member Applicants:
• Copy of Sponsor's Orders/Assignment Notification (or equivalent)
* Passport copy
* DD-214 - Member Copy 4, Letter from Veterans' Affairs, or other supporting documentation (if applicable)
* SF-50 (if applicable)
Next Steps:
Applicants who are invited to take a language or skills test, or who are
selected for an interview will be contacted via email.
For further information - the complete position description listing all of the
duties, responsibilities, required qualifications, etc. may be obtained by
contacting the Human Resources Office.
Thank you for your application and your interest in working at the U.S.
Mission in (Dubai/UAE).