أخصائي اول - خدمات دعم تقنية المعلومات - (‎23000870)
الوصف الوظيفي

KEY RESULTS ACCOUNTABILITIES

Periodically reviews application and software licenses and ensures that

customers and users are utilizing IT
assets according to their intended purposes

Complies with RTA technology governance standards, policies, and procedures

Monitors and reports the fulfilment of suppliers' contractual obligations.

Uses key performance indicators
(KPIs) to monitor and challenge supplier performance and identify
opportunities for improvement

Contributes and support manager in suppliers' selection, RfP tendering, and

procurement of systems

Periodically recommends procedures and process to improve support services

To perform other responsibilities, tasks as assigned by the Director

Provides support and contributes to the investigation, diagnosis, escalation

and resolution of incidents and
problems

Improves services availability by investigating all breaches of availability

targets and service non-availability,
with the instigation of remedial activities

Takes responsibility for supporting all risk assessments within the GIS

section, logs all potential risk events,
documents and reports the probability of occurrence and the impact on the RTA
and investigates contingency
plans

Reviews and periodically recommends changes to the department services

catalogue, maintains and
recommends operational methods, procedures and facilities to fulfil the
department service requests and
schedules the work of service desk staff to meet agreed service levels

Reports and provides support to manager with service requests and incident

fulfilment for smart services

المؤهلات و المهارات

Education

Bachelor's degree in Information Technology, Computer Science, or Computer

Engineering or Electrical
Engineering from a recognized university.
Skills

Results-driven achiever with exemplary planning and organizational skills,

along with a high degree of detail
orientation

Exceptional listener and communicator who effectively conveys information

verbally and in writing.

Innovative problem-solver who can generate workable solutions and resolve

complaints.

Goal-driven leader who maintains a productive climate and confidently

motivates, mobilizes, and coaches
employees to meet high performance standards.

Excellent service management skills to develop and direct service desk

function

Flexible team player who thrives in environments requiring ability to

effectively prioritize and juggle multiple
concurrent tasks.

Ability to initiate and direct service improvement projects in support of

strategic and operational goals

Knowledge in ISO20000 and certification in ITIL

Knowledge on latest developments of service management practices

Resourceful team player who excels at building trusting relationships with

customers and colleagues.

Computer-literate performer with extensive software proficiency covering

wide variety of applications.

Highly analytical thinking with

فئة الوظيفة : فني تقنية المعلومات
جهة العمل : هيئة الطرق والمواصلات
الإدارة : تقنية المعلومات
المستوى التعليمي : بكالوريوس
الجنسية المطلوبة : جميع الجنسيات (الأولوية للمواطنين)
الراتب الشهري : غير محدد
طبيعة الدوام : دوام كامل
تاريخ الإعلان : ‎04-‎05-‎2023
تاريخ سحب الإعلان عن الوظيفة : ‎04-‎07-‎2023