Responsibilities
- Coordination and organization of spare parts offers and orders according to Liebherr standards
- Responsible for the support of the service department and service engineers
- Supporting the sales department in regards to spare parts
- Responsible for the LDU based spare part stock and dispatch area
- Correspondence with MCC spare part administrators
- Technical clarification in regards to spare parts and/or recommended spare parts lists and offers
- Preparation of quotations and spare parts proposals.
- Pro-active offering of modification kits and exchange programs
- Follow-up for quotations and evaluation of reasons for not received orders
- Booking and invoicing of spare parts, service and warranty orders and follow up
- Dispatch of orders in collaboration with MCC Spare Parts Manager.
- Forwarding of shipping documents to customers.
- Monitoring of customer accounts and active collection of outstanding invoices together with LDU accounts department
- Arranging and dispatching of quality certificates.
- Processing of complaints regarding spare parts orders
- Journal duty (availability as agreed)
- Preparation of proposals for stock keeping
- Working according to rules with internal software
- Preparation of customer data (enquiries, orders) as required (like crane serial number, deliver address, checking of correct part numbers, is part installed in relevant crane, etc.) for Head of Customer Services
- Proactive coordination and follow up with warranty deliveries from- and towards customers
- Ensure on time return deliveries of warranty parts
Competencies
- Ability to multi-task while completing work in a competent and professional manner
- Support of Service Engineers, Technical Advisors and HoCS
- Handling of customer requests within the range of customer service
- Assistance for execution of market and competitor analyses
- Administrative and organisational duties such as data processing, warranty handling, commercial invoicing etc.
- Excellent communication skills (English Written and spoken)
- German language skills would be a great advantage
- Good knowledge in MS-Office
- Working according to rules with internal software
- Team Player
Our Offer
- Performance-related remuneration
- Interesting and responsible task in a successful company group
- Social benefits of a modern company
Have we awoken your interest? Then we look forward to receiving your online
application.
Please note - ONLY shortlisted candidates will be contacted
**
The company**
Liebherr Middle East FZE is responsible for sales and service of construction
machinery, maritime cranes as well as aircraft systems and components of the
Liebherr Group in the Gulf region. This specifically includes mobile and
crawler cranes, concrete equipment, duty cycle crawler cranes, material
handling equipment in the maritime field, landing gear, flight controls and
air management systems as well as components for the aviation industry.
Location
Liebherr Middle East, FZE.
Plot No. 10508, P.O. Box: 2540
Dubai
United Arab Emirates (AE)