Bell Captain

Job Number ‎23080821
Job Category Rooms & Guest Services Operations
Location W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates,
United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Greet guests and inform them of property amenities, services, and hours of
operation, and local areas of interest and activities. Open doors and assist
guests/visitors entering and leaving property. Assist with luggage storage and
retrieval. Transport guest luggage to and from guest rooms and/or designated
bell area. Assist guests/visitors in and out of vehicles, including assisting
guests with loading/unloading luggage. Supply guests with directions. Arrange
transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for
guests/visitors, and record advance transportation request as needed. Dispatch
bell staff or valet staff as needed. Communicate parking procedures to
guests/visitors. Follow up with guests to ensure their requests or problems
have been met to their satisfaction.

Serve as a departmental role model, and assist management in hiring, training,
scheduling, evaluating, counseling, disciplining, motivating and coaching
employees. Develop and maintain positive working relationships with others.
Follow all company policies and procedures; and report accidents, injuries,
and unsafe work conditions to manager. Maintain awareness of undesirable
persons on property premises. Ensure uniform and personal appearance are clean
and professional and maintain confidentiality of proprietary information.
Welcome and acknowledge all guests, anticipate and address guests' service
needs, assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional language, and
answer telephones using appropriate etiquette. Comply with quality assurance
expectations and standards. Read and visually verify information in a variety
of formats (e.g., small print). Move at a speed required to respond to work
situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period
of time or for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to ‎50 pounds without assistance and
objects weighing in excess of ‎75 pounds with assistance. Grasp, turn, and
manipulate objects of varying size and weight, requiring fine motor skills and
hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well
as up and down stairs and/or service ramps. Reach overhead and below the
knees, including bending, twisting, pulling, and stooping. Perform other
reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more, experience it all, and hit
repeat.
We share our guests ' passions, providing insider access to what's new and
what's next. Moderation is not in our vocabulary and we know that lust for
life demands more, not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene
that is magnetic to everyday disruptors around the world, then we invite you
to explore a career with W Hotels.