Manager Gold Medal

Job Purpose: The job holder will be responsible to manage and further develop
the dnata network worldwide to enhance growth, profitability and market share,
as well as consolidate the dnata Travel Management brand across the Middle
East & West Africa / North Africa (MEWA / NA) regions. Responsibilities
include developing and implementing strategic partnerships, defining the sales
and business development strategy and plan, and developing the regional
marketing strategy for the B2B Consolidation business covering the Trade, OTA,
Tour Operators, and Global Consolidators requiring access to relevant local
and regional content, liaising with internal specialist departments as
appropriate (e.g. CCMB). Job Outline: Plan - Develop and implement specific
business sales strategies and related policies (‎3-‎5 year timescales) for Gold
Medal to ensure maximum profitability across the individual lines of
businesses and the regional partners in MEWA/NA. - Monitor the changing market
situations, and continuously adapt the business strategy to meet market
conditions and challenges of the future. Track competitor activity and
recommend changes in processes, systems and strategy for business growth, to
address these needs. - Lead and engage in independent research of client /
prospect information, travel market trends, source client key contact
information and support the sales strategies of the individual businesses and
to secure accounts that span across the region as per Gold Medal partner's
prospects data base. Deploy - Manage the regional partnership through the
appointment of new partners under the umbrella of the Gold Medal brand with a
particular focus on managing the relationships with the senior management of
these partners. - Monitor compliance with partner and client contracts,
identify any potential areas of concern and recommend appropriate actions. -
Plan and launch a series of above and below the line marketing campaigns to
emphasise on the positioning of Gold Medal and develop the brand recognition
strategy, as an upcoming travel management network within the MEWA / NA
region. - Lead the research, qualifying, pursuing and winning of new business
and provide support to ensure successful proposal bids are managed
effectively. - Engage effectively with Manager Contact Centre to ensure
effective implementation and service delivery to Gold Medal new and existing
clients, in line with overall departmental objectives. - Continuously seek
improvements in business processes, systems and technology to ensure that
business targets are achieved in the most efficient manner. - Maintain
effective working relationships with internal departments and ensure through
Service Level Agreements that departmental needs are effectively met. -
Maintain a good working relationship at the very highest level with Gold Medal
partners across the region, including card payment solution partners, managing
credit to clients and ensuring that new credit applications are handled in a
quick and effective manner. Lead - Lead a team of regional sales task force
members that are focussed on achieving the desired sales objectives of Gold
Medal i n all business areas and in support of the dnata regional businesses.
- Lead the Business Development Team, fostering a team-based culture, ensuring
positive interactions with other teams within the dnata Travel division. - As
a member of the dnata Travel management team, champion a culture of open
communication, clear direction, accountability, collaboration and performance
management to deliver against the one dnata vision, mission and values. - Set
and monitor performance objectives and development plans for direct reports
which are aligned with the department strategic plan, identify improvement
areas requiring formal intervention and training both on an individual and
department basis. Execute - Be accountable for business development activities
related to B2B Consolidation (trade, OTA, Tour Operators, and Global
Consolidators) at the CEO and Managing Director level to ensure the provision
of specialised and professional services are positioned and the sale for the
same is closed to deliver profitable revenue streams for the Company. -
Evaluate and recommend ways for clients to manage their travel spend and
assist with the introduction of the necessary policies, technology solutions
and key supplier partnerships all leading to better management of their travel
spend and more cost savings. - Manage and contribute to the overall annual
budget for Gold Medal with respect to sales, manpower and overall costs. -
Responsible for consolidation of multinational accounts for the dnata regional
offices and partners across the MEWA / NA region for Gold Medal. - Achieve
revenue targets and profitability, effectively managing the budgeting and
utilisation of overhead expenses, and manpower resources. - Manage and monitor
the analysis of business transacted and reporting functions to ensure results
are effectively tracked, and proactive action is taken to respond to varying
market requirements. - Represent dnata Travel management at various regional
conferences, sales meetings and work with regional partner to ensure potential
corporate travel related business is consolidated to maximise benefit for the
region and dnata Travel Group. - Identify new business opportunities and
ensure the successful achievement of the overall business objectives relating
to sales, new products, marketing objectives and promote the image of the Gold
Medal brand.
Qualifications & Experience: Qualifications: - Undergraduate/Bachelor degree
(‎12+‎3) Experience: - Commercial/Sales experience - ‎10+ years of work
experience in a sales or business development role in the travel sector
(ideally Corporate), including at least ‎5 years of experience managing and
leading a team. - Experience working with/in MEWA/NA region for a
multinational organisation. Knowledge/Skills: - Deep knowledge of the
corporate travel sector including consumer behaviour, competitor activity, and
a broad network of corporate travel industry contacts. - Advanced, applied
knowledge of CRM tools. - Systematic and logical approach to solving problems.
- Excellent written and oral communication skills in English (additional
languages will be a distinct advantage). - Advanced negotiation skills and
demonstrate ability to influence senior level stakeholders internal and
external to the organisation.