Agent, Wellness Experience - Atlantis The Royal

About The Role
Are you a lively and enthusiastic individual, passionate about the Wellness
industry? Do you enjoy interacting and creating amazing experiences for our
guests? Atlantis, The Royal is looking for an experienced candidate to join
our team of dynamic wellness professionals. In this capacity you will have the
opportunity to flaunt your spa product knowledge whilst enhancing your skill
set in this highly anticipated spa and wellness facility.

As a Wellness Experience Agent, your main priority is to warmly welcome guests
via all means of contact points and be knowledgeable on all products and
services offered at the facility. As the face of the spa, you have first
contact with guests, so need to have a naturally engaging, approachable and
professional demeanor and act with emotional intelligence when consulting with
guests about their personal information. You will display strong task
management skills as you seamlessly coordinate and communicate guests requests
and movement within the facility and deliver a ‎5 star guest experience. You
will strive to create emotional connections with our guests that will draw
them back again and again whilst simultaneously exercising strong
interpersonal and sales techniques.

About You
It is essential that you have previous experience in either a high-end day
spa, resort or hotel spa, or alternatively, prior work history in front
office, guest relations, club lounge, hotel reservations or similar
environment. Impeccable personal presentation and grooming are essential in
this role, as is the ability to read a social situation and deliver a first-
class spa experience. Computer literacy is imperative, SpaSoft advantageous
and fluency in English is a must. Additional languages such as Russian,
Spanish, Arabic, Italian, French or Mandarin is desirable.