SYSTEMS MANAGER

Job Purpose: Summary: Emirates SkyCargo is a world-class air cargo carrier,
with a vast network of destinations, cutting-edge facilities, and a focus on
innovation, efficiency, and sustainability. We're seeking a highly experienced
and qualified Systems Manager to join our team and lead our IT-related
business systems to new heights. As a Systems Manager, this role will be
managing the current and future business operations/ process design and
implementation for all IT related business systems. You will be managing the
IT investment from a business perspective to maximise performance efficiency,
return on investment, meet regulatory and safety needs, process analysis and
automation translating into tangible productivity increases, cost savings,
information system enhancements and promotion of express and courier systems
among the user community, in sync with the businesses strategic, tactical and
operational strategy. In this role, you will: Manage and provide direction to
the group of Systems Analysts and Systems Officers in the design, development
and management of current and future express business Systems and to improve
revenues and efficiencies without compromising on the immediate business
requirements and the overall vision of the division. Manage the business
project activities on a day to day basis and develop a Network wide
implementation and training strategy so there is least disruption to the
business. Validate and manage the analysis of current and future business
needs. Interact with stakeholders to ensure that the specified functionality
which is built into new or enhanced systems is beneficial and is consistent
with department's future direction and overall strategy. Direct research and
ensure new technologies and emerging regulations are considered and built into
solutions to ensure systems are built on stable and new architecture and takes
care of all the future functional and regulatory needs. Direct and guide the
Business Analysts to constantly identify cost savings and process efficient
functionality. Prioritise functionality to ensure deliverables are prioritised
in order to implement solutions within the defined time schedules keeping the
global benefit and not individual business owners in mind. Serve as senior
subject matter advisor for assigned functional domains. Pro-actively
participate in achieving the IT and business strategic objectives of the
Department, by sourcing, validating and providing required information to
develop business system enhancement proposals and manage process change,
communication, business testing, implementation, user requirements and
operation thereafter. Review, analyse and evaluate the documents produced by
IT/External vendors to ensure that the entire documents accurately reflect all
the business needs. Interact with the process owners, other regulatory
authorities and connected parties to review the same and co-ordinate with IT
to address deviations. Will also be responsible to review and sign off all
relevant documents of behalf of the Department. Scope creep is to be managed
within budget expectations and variances are addressed to ensure the project
deliverables are not compromised. Manage the testing schedules and scripts and
ensure resources are deployed in a timely manner so the delivered modules are
tested in a qualitative manner for implementation across the network. Co-
ordinate and involve a broad spectrum of users (including outstations) to
ensure the testing is thorough and all bugs are detected. Manage the
development and implementation of local and central system usage procedures
and ensure the entire user manuals, prompt cards and on line help is
published. External API / EDI parties have to be notified and seamlessly
migrated to the new system. Post implementation, organise the resources to
address operational issues and provide constant support to systems queries
from both within the network and external users. Direct and manage
enhancements to existing systems to suit the changing business requirements
and the future functional requirements and administer the user forums to act
as a medium to submit modifications and implement them based on commercial and
efficiency benefits. Act as the principal conduit between business users and
EKIT development staff to ensure consistency of product, consistency between
products and resources is prioritised to meet organisational demand. Ensure
compliance to all relevant safety policies, procedures and controls across the
department guarantee employee safety, legislative compliance and a responsible
environmental attitude.
Qualifications & Experience: To be considered for Systems Manager role, you
must meet the below requirements: Qualifications: Degree in Business
Management/ Supply Chain management or IT. Experience: - ‎8 year's experience
in all areas of air cargo, logistics and supply chain operations. - Exposure
to warehousing and freight forwarding Industries. - Experience in business
systems implementation Knowledge/skills: - Thorough knowledge of all aspects
of express, courier and cargo operations, logistics and supply chain and
business practices. - Knowledge of automated logistics systems and emerging
technologies like smart tags, tracking operations etc. - Ability to analyse
business requirements as subject matter expert and understand the development
life cycle of application systems. - A high degree of analytical and creative
thinking. - Basic understanding of manufacturing, distribution, shipping and
regulatory practices and controls. - Relevant exposure in managing large and
complex business IT projects.
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.