Manager – IT (Infrastructure and Network)

Services & Operations
* Accountability of Group wide IT service delivery and IT operations
* Managing and enhancing ITIL based Service Desk covering Incident, Problem and Change Management practices
* Establishing SLAs & OLAs, Workforce planning & management
* KPI planning, management, monitoring, enforcement and continuous improvement of deployed IT services
* Implementing and monitoring continuous data and systems backup, testing and recovery practices
* Undertaking overall accountability for the IT hardware and software inventories
* Overall accountability for all the IT Service Desk data and logs, covering SR, Incidents, Changes, CI's, CMDB and inventories
* Managing the IT procurement processes for key Infrastructure projects and initiatives, covering SoW, RFP, tendering and implementation
Network, Security and Communication
* Technical designing, implementation and management of data centers, infrastructure, network & security, systems, servers, storage and cloud technologies
* Creating infrastructure, systems and server standards, policies and OLAs
* Responsible for major changes and releases, architecture improvements, network and data security and automation of IT infrastructure monitoring and management processes
* Maintaining and ensuring network and security infrastructure is aligned as per ‎5 years technology plan/roadmap.
* Performing network audit and analysis of existing networks to identify areas of improvement
* Managing and ensuring IT Disaster Recovery solutions are updated, tested and operated correctly during disasters thereby ensuring business continuity
* Owning and managing AMCs for all network, communication and security technologies
Servers, Systems & Storage
* Managing the capacity, storage planning and database performance
* Enforcing the Identity and Access Management policies and processes across the group
* Leading the design and implementation of servers, storage and systems across the group
* Owning and managing AMCs for all servers, storage and systems

Profile

• Post Graduate or Graduate in information technology, computer science, engineering or related field


• At least ‎10 years of technical and IT management experience. Retail sector experience is highly desirable


• Strong knowledge of network protocols, network components, network operating systems and security standards.


• Good understanding of Project Management frameworks and principles


• Strong knowledge of IT Service Management (ITIL V3 or V4)


• Network Certification: CCNA, preferably CCNP


• MCSE


• Virtualization, storage and administration certifications


• Excellent oral and written communication skills


• Strong management and people development skills


• Solid technical knowledge to lead technical experts


• Passionate and skillful at business process improvement and service quality improvements


• Excellent problem solver with advanced critical and strategic thinking skills


• Strong customer service and conflict resolution skills