Executive.Guest Relations.Aster Medical Centre, Silicon Oasis

Coordination

• Identify service deficiencies and follow-up for remedial actions by the concerned department


• To participate and contribute to department quality initiatives


• To carryout data collection / support in data collection and record maintenance


• To ensure trained/oriented about the quality systems of the department and follow the training requirements of the organization and department.


• To coordinate with internal and external teams and processes for comfort of Patients


• Ensure coordination of communication between patients and families and medical employees


• Provide patients and families with information on hospital services, procedures and protocols


• Interview patients or families to determine nature of care needed and direct them to the concerned health care providers


• Create and maintain liaison with insurance companies to inquire about payable or paid claims

Compliance

• Ensure the process/functions are carried out in the department as per the norms/standards set by the organization (JCIA/ISO).


• Adhere to all organizational policies.


• To adhere to the safety norms of hospital, follow both patient, and employee safety rules.

Grievance Handling

• Perform crisis intervention duties with a view to facilitate resolutions


• Handle patient complaints and ensure remedial actions are taken within the stipulated time.


• Provide periodical report to the manager on the patient complaints/feedback and action pending status.

Job interactions

• Liaise between patient and various departments of the hospital for service requirements

Minimum Experience

• ‎0-‎2 years

Specific / Relevant Experience

• Proven experience in guest relations

Aster DM Healthcare Limited is one of the largest private healthcare service
providers operating in multiple GCC states and is an emerging healthcare
player in India. With an inherent emphasis on clinical excellence, we are one
of the few entities in the world with a strong presence across primary,
secondary, tertiary and quaternary healthcare through our hospitals, clinics
and pharmacies. We have over ‎20,000 plus dedicated employees across the
geographies that we are present in, delivering a simple yet strong promise to
our different stakeholders: "We'll treat you well." We reach out to all
economic segments in the GCC countries through our differentiated healthcare
services across the "Aster", "Medcare" and "Access" brands.

For more details please visit our website https://www.asterdmhealthcare.com/

Aster Hospitals , one of the largest private healthcare service providers
in GCC, aim to make a difference with our patient-centric approach to medical
care and an inherent emphasis on clinical excellence. Currently, Aster
Hospitals are located in ‎4 countries in the GCC specializing in primary,
secondary and tertiary healthcare.
These include Aster Hospitals (Mankhool and Al Qusais) in UAE, Aster Al Raffah
Hospitals (Muscat, Sohar and Ibri) in Oman, Aster Hospital (Doha) in Qatar and
Aster Sanad Hospital (Riyadh) in Kingdom of Saudi Arabia delivering on a
simple yet strong promise to its people: "We'll treat you well." Overall,
Aster DM Healthcare Group has a strong presence in GCC and is an emerging
healthcare provider in India with ‎25 hospitals, ‎116 clinics and ‎238 pharmacies
manned by ‎20,500+ workforce (including approx. ‎1250 doctors on fee for service
basis) from across the geographies.