Billing Coordinator (Events)

Job Number ‎23058311
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay,
Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY
Assisting the event planners with the billing process for events and group
room reservations from the turnover from sales till the post-event phase;
conducts daily bill review according to the Marriott standards and drives the
ESS Overall Billing experience.
Maintains ownership of the deposit schedule, processes payments and makes sure
that the Paymaster accounts are closed within ‎5 working days; attends the
monthly credit meeting.
SCOPE / BUSINESS CONTEXT
•A Full Time position based at JW Marriott Marquis Dubai.
•Number of Direct Reports - ‎0
CANDIDATE PROFILE
Experience:
•More than ‎2 years of experience in large scale hotel events or accounting
department.
Skills and Knowledge
•Understand group and catering positioning of the hotel
•Knowledge about the financial aspect of the events
•Strong financial understanding
•Attention to details
•Multitasking
•Excellent telephone skills
•Confident and quick learner
•Problem solving skills
•Organization skills of multiple events at the same time
•Understanding of how the different departments within the hotel are linked to
each other
•Effective communication skills and professional use of English language
•Distribute information in a concise, well-organized and detailed manner
•Manages guest conflict situations effectively
•Remains calm and professional in stressful situations
•Excellent time management skills and is able to prioritize work effectively
Education or Certification
•College degree preferred
•Multilingual preferred
•Previous similar position in the event or finance department in a large scale
hotel
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to
the successful performance of the position:
•As an expert being able to partner with a customer.
•Taking care of a smooth transition from sales to events planning.
•Focus on future billing potential problems and/or conflicts from a guest and
planning point of view and focus on solutions towards them to improve the
billing process, guest satisfaction and planning efficiency.
•Checking the billing terms of contracts handed over from Sales to Event
Planning
•Review the DEF contracts to make sure the billing terms are within the
guidelines; cancellation policy, cut-off date, no-show policy, deposits, etc.
•Print daily opera reports with the current open PM's and doing the needful
follow up with the event planner and respective organizer
•Review PM's for each group to make sure the routing for each reservation is
correct
•Daily verification that all BQT cheques are signed by the meeting organizers
and match the BEO/actual charges
•Final invoicing
•Contacting the guest after the final invoice has been sent for any potential
questions and/or follow ups
•Credit Card transactions for deposits to be processed
•Deposits to be put in Opera in the appropriate PM
•Assisting with receiving the proper payment at the proper timing according to
the contract and payment terms.
•Streamlining the event billing process.
•Being proactive in offering solutions.
•Accurately forecasts all the events (bedrooms and/or catering)
•Being knowledgeable about contracts, billing policies, product and services.
•Handle the billing process; billing reviews with the guest and finalize
billing accuracy with accounting.
•Managing timely reconciliation of group commissions, deposits, issue trackers
and cancellations tracker
•Maintaining daily/ weekly deposit & PM trackers.
•Assigning PM's & Processing rebates for groups in a timely manner
•Takes total ownership and responsibilities for the successful production of
group events assigned.
•Continuous communication with the operational team.
•Guidance of client throughout the event. As the expert partner with the guest
and be a consultant.
•Attend the daily service communication tool; BEO meeting.
•Taking part in pre- and post-conference meetings
•Communicate challenging situations accurate to responsible departments.
•Handle guest complaints in a professional manner and come up with solutions.
This list is meant to be representative of the common responsibilities,
skills, duties, requirements, efforts or working conditions associated with
the job. While this is intended to be an accurate reflection of the current
job, it is not exhaustive. Management reserves the right to revise this job
description or to require that other or different tasks be performed when
circumstances change (i.e. emergencies, changes in personnel, workload, rush
jobs, or technological developments).
OTHER
Safety and Security
•Report work related accidents, or other injuries immediately upon occurrence
to manager/supervisor.
•Follow company and department safety and security policies and procedures to
ensure a clean, safe, and secure environment.
•Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
•Follow company, hotel and department policies and procedures.
•Follows Marriott International Hotels Limited Regional Office policies and
procedures
•Protect the privacy and security of guests and coworkers.
•Maintain confidentiality of proprietary materials and information.
•Ensure uniform, nametags, and personal appearance are clean, hygienic,
professional and in compliance with company policies and procedures.
•Protect company tools, equipment, machines, or other assets in accordance
with company policies and procedures.
•Perform other reasonable job duties as requested by Supervisors and
Management.
•Working hours as required to do your job but normally not less than ‎48 hours
per week.
Guest Relations
•Actively listen and respond positively to guest questions, concerns, and
requests using brand or property specific process (e.g., LEARN, JW Symphony of
Service) to resolve issues, delight, and build trust.
•Assist other employees to ensure proper coverage and prompt guest service.
•Anticipate guests' service needs, including asking questions of guests to
better understand their needs and watching/listening to guest preferences and
acting on them whenever possible.
•Address guests' service needs in a professional, positive, and timely manner.
•Engage guests in conversation regarding their stay, property services, and
area attractions/offerings.
•Thank guests with genuine appreciation and provide a fond farewell.
•Welcome and acknowledge each and every guest with a smile, eye contact, and a
friendly verbal greeting, using the guest's name when possible.
•Supply guests/residents with directions and information regarding property
amenities, services, and hours of operation, and local areas of interest and
activities.
Communication
•Answer telephones using appropriate etiquette including answering the phone
within ‎3 rings, answering with a smile in one's voice, using the callers'
name, transferring calls to appropriate person/department, requesting
permission before placing the caller on hold, taking and relaying messages,
and allowing the caller to end the call.
•Speak to guests and co-workers using clear, appropriate and professional
language.
•Talk with and listen to other employees to effectively exchange information.
Working with Others
•Support all co-workers and treat them with dignity and respect.
•Handle sensitive issues with employees and/or guests with tact, respect,
diplomacy, and confidentiality. Develop and maintain positive and productive
working relationships with other employees and departments.
•Partner with and assist others to promote an environment of teamwork and
achieve common goals.
Quality Assurance/Quality Improvement
•Comply with quality assurance expectations and standards, e.g. GuestVoice and
JW Marriott Brand Standard Audit.
Physical Tasks
•Enter and locate work-related information using computers and/or point of
sale systems.
•Stand, sit, or walk for an extended period of time or for an entire work
shift.
•Read and visually verify information in a variety of formats (e.g., small
print).
•Move, lift, carry, push, pull, and place objects weighing less than or equal
to ‎10 pounds without assistance.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.