Assistant Guest Services Manager

About Four Seasons Hotel DIFC

In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC
is a boutique-style sanctuary - ideal for business trips and urban getaways.
Stylish and filled with art, this intimate address features just ‎106
accommodations, including ‎28 suites. With its iconic location, fresh approach
to luxury and legendary personalized service, Four Seasons is sure to exceed
the high expectations in the ultra-competitive Dubai market. Successful Four
Seasons Candidates will be offered once-in-a-lifetime opportunity rich in
personal and professional growth.

Join our Team
* Work with a team that boasts of employee diversity of ‎36+ nationalities and which is built on mutual respect, collaboration, excellent service.
* Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
* Four Seasons have been ranked in FORTUNE Magazine's ‎100 best companies to work for since ‎1998.
Responsibilities:
* Directs all activities to ensure communication and follow-up on any upcoming issues, guest requests or special requirements. Coordinates arrivals and departure requirements. Ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of special attention guests, return guests, groups etc.
* Ensure smooth handling of guest luggage, deliveries and special requests.
* Reviews all materials concerning daily events, i.e., return guests, VIPs and function sheets and ensures team is aware of arrival guests and pre-placed amenities/luggage for rooms.
* Reviews and monitors schedules of staff within the department. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
* Reviews the Valet schedule on a daily basis and ensures they are up to date with the events happening in the hotel.
* Resolves customer complaints and handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries
* Must be able to maintain order on the front drive.
* Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet to park cars.
* Requires knowledge of Opera/ HotSOS and has the ability to operate computer equipment.
* Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
* Works harmoniously and professionally with co-workers and supervisors.
* Assists with responsibilities and duties in the absence of Bell Staff.
* Conducts themselves with a high degree of professionalism as they are a role model to the rest of the team.
* At least two-three years related working experience in luxury hotels in a guest services department.
* Conduct additional tasks which are the requirement of the hotel as directed by hotel management
Requirements:
* At least two-three years related working experience in luxury hotels
* Proficiency in English
* Good Communications and Computer skills
* Strong leadership and strong inter-personal skills
What do we offer
Tax free Salary, Service charge, complimentary full board living accommodation
in a high quality, well-resourced staff housing, paid home leave tickets,
vibrant social and sporting events, free transportation to and from work, end
of Service Gratuity, excellent Learning & Development Programmes, Vibrant
fitness facilities including Swimming Pool and many more.
Learn more about what it is like to work at Four Seasons - visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs