Customer Success Manager Dubai

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

Contentsquare is a global digital analytics company empowering the brands you
interact with every day to build better online experiences for all. Since our
founding in France in ‎2012, we have grown to be a truly global and distributed
team - known as the CSquad - representing more than ‎70 nationalities across
the world.


In ‎2022, we raised $600M in Series F funding, doubling our valuation to $‎5.6B
and were recognised as a certified Great Place to Work in France, Germany,
Israel, US and UK.


Contentsquare is looking for a passionate Customer Success Manager (CSM) to
strengthen its Middle East team. Based in Dubai and reporting to the Customer
Success Manager, in a fast-growing company, you will manage a portfolio of
customers and serve as a central point of contact for the customer during the
entire live cycle of their usage of the Contentsquare Solution.


As a trusted advisor, facilitator, advocate and coach, the CSM's role is to
ensure that customers achieve their strategic business goals and realize value
from their Contentsquare product, ultimately translating into renewal and
upsell of the client's subscription. The CSM will build and maintain strong
relationships with multiple contacts within the assigned customers, including
executive roles.


The CSM will be responsible for driving adoption and utilization across their
customer base. The CSM will also work closely with Sales and renewals
management to help drive renewals to a successful completion.
In this role, the CSM will also work closely with cross functional
Contentsquare groups (Product, Customer Services, Marketing, Customer Care,
Engineering, etc.) and will be required to build and maintain strong working
relationships within those groups. Ultimately the CSM will own the customer's
post-sales experience serve as an escalation point for issues that impacts the
customer's success.


What you will do:



  • Lead, manage and participate in activities that drive product adoption, active use, Contentsquare awareness, and customer satisfaction

  • Proactively monitor and address customer success issues

  • Contribute to your customer's digital UX strategy and AB test roadmap

  • Understand and assess customer requirements

  • Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business strategy, allowing the full potential of their Contentsquare Solution to be realized

  • Establish and oversee the customer's adoption, training and usage/development of best practices to continually drive incremental value and return on the customer's investment

  • Identify and grow opportunities and collaborate with sales teams to ensure growth attainment

  • Drives regular cadence (Call/Report/visit/QBR) with customer to report on KPIs, raise awareness of Contentsquare news / events. Shares results & actionable items with cross-functional stakeholders.

  • Drive renewals to a successful completion in close collaboration with Sales

  • Contribute in pre-sales positioning of Customer Success deliverables and sales led kick-off meetings with customers to outline expectations, communication rhythm, and how we support customer's KPIs

  • Follow-up of operations: planning management and coordination of internal services resources (technical, UX, UI and data analysts) during each step of the customer journey

  • Configuring and analyzing the customer data on the Contentsquare tool

  • Create value by Co-production of analysis and training workshops with the customer

  • Be the voice of the client and provide internal feedback on how Contentsquare's solution can be improved


What you need to succeed:



  • Relevant work experience (Minimum of ‎2 years in a similar position)

  • Experience in Post-Sales-Account-Management for subscription based Solutions,

  • Background and technical experience in Digital Solutions

  • Very Good understanding of the Analytics, A/B test and Data businesses

  • Must be highly self-managed, responsive, with the passion to serve the customer,

  • Exceptional presentation, written and oral communication skills,

  • Very structured working approach, ability to deal with several different activities in parallel,

  • Demonstrable ability to take ownership and act on client goals and objectives,

  • Ability to influence and drive issue resolution with cross-functional teams in a matrix organisation,

  • Proven track record in teaming with sales and field organisations to achieve business goals.

  • Fluency in English


Measurement for success would include:



  • Increased customer satisfaction across account (measured by conventional surveys, as well as reference potential of account & general check-ins and customer feedback)

  • Drive Product adoption rates

  • Successful and timely renewals
    Why you should join Contentsquare:

  • ️ We're humans first. We hire dedicated people and provide them with the
    trust, resources and flexibility to get the job done.

  • ️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.

  • ️ We are a fast growing company with a track record of success over the past ‎10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.

  • ️ Our clients, partners and investors love our industry-leading product.

    To keep our employees happy and engaged, we are always assessing the
    benefits/perks we offer to ensure we are competitive. Here are a few we want
    to highlight:

  • ️ Virtual onboarding, Hackathon, and various opportunities to interact with
    your team and global colleagues both on and offsite each year.

  • ️ Work flexibility: hybrid and remote work policies.

  • ️ Generous paid time-off policy (every location is different).

  • ️ Immediate eligibility for birthing and non-birthing parental leave.

  • ️ Wellbeing allowance.

  • ️ Home Office Allowance.

  • ️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.

  • ️ Every full-time employee receives stock options, allowing them to share in the company's success.

  • ️ We offer many benefits in various countries - ask your recruiter for more information.

    Uniqueness
    is embedded in our DNA as one of our core values. Even if you don
    't meet all of the requirements above, we encourage you to apply.

    Contentsquare is an equal opportunity employer. Qualified applicants will
    receive consideration for employment without regard to sex, gender identity,
    sexual orientation, race, color, religion, national origin, disability,
    protected veteran status, age, or any other characteristic protected by
    law.


    Your personal data is used by Contentsquare for recruitment purposes only.
    Read our Job Candidate Privacy Notice to find out more about data protection
    at Contentsquare and your rights.

ملخص الوظيفة

  • المُعلن : Content Square
  • تاريخ الإعلان : 24/03/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

دبي
24/08/2023

**About the role:** The Customer Success Manager (CSM) is a key role within the Customer Experience organization responsible for providing direct impact on revenue retention by owning the post-sales customer experience, driving adoption and value realization for our subscription and open access res…

دبي
23/06/2022

Siemens Logistics is searching for an experienced Customer Success Manager for High Touch customers in order to strengthen the team for solution delivery and ongoing customer engagement with the ability to consult our clients to achieve their desired outcomes. Customer Success Management is not Cus…

دبي
29/06/2022

In a world where trades are happening faster than ever to answer our needs, where sustainability is not just an option anymore, clarity and trust in the information we trade with are a must. So, say hello to Kpler! We exist to facilitate sustainable and efficient trade to meet the changing needs of…

دبي
02/05/2022

**Our Journey** **We are on a mission to accelerate 100 million careers.** Qureos is a community where emerging talent, mentors and business connect. We help young professionals to learn in-demand skills with industry experts through micro-cohorts and build their portfolio with paid apprenti…

دبي
09/07/2022

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSM) team are trusted advisors: from the point of sale and extending through onboar…

دبي
11/04/2023

At Intwo we're looking for a Customer Success Manager to join our team. Full-time * Dubai # **About the job** The Customer Success team in InTWO is responsible to drive success for our Customers through knowledge of entire ecosystem, striving shortest time to attain value realization and bringing t…

دبي
26/02/2023

**Mendix - the leading low-code application development platform:** The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people wh…

دبي
04/06/2023

Full-time ## **Company Description** Easygenerator is a Dutch company that empowers organizations to simplify and accelerate their learning development. We provide an award-winning e-learning authoring tool to 50,000+ users in over 150 countries. Enterprises such as Kellogg 's, T-Mobile, and Danon…

دبي
10/08/2022

Company Description MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of sm…

دبي
14/01/2023

**Job Details** **What you will do** The Customer Success Manager is a key role reporting to Director of Customer Success Management EMEA and functions as a Trusted Advisor for all Sensormatic SaaS Solutions, for new and existing customers, responsible for managing the ongoing relationships and id…

Language: English