Contentsquare is a global digital analytics company empowering the brands you
interact with every day to build better online experiences for all. Since our
founding in France in 2012, we have grown to be a truly global and distributed
team - known as the CSquad - representing more than 70 nationalities across
the world.
In 2022, we raised $600M in Series F funding, doubling our valuation to $5.6B
and were recognised as a certified Great Place to Work in France, Germany,
Israel, US and UK.
Contentsquare is looking for a passionate Customer Success Manager (CSM) to
strengthen its Middle East team. Based in Dubai and reporting to the Customer
Success Manager, in a fast-growing company, you will manage a portfolio of
customers and serve as a central point of contact for the customer during the
entire live cycle of their usage of the Contentsquare Solution.
As a trusted advisor, facilitator, advocate and coach, the CSM's role is to
ensure that customers achieve their strategic business goals and realize value
from their Contentsquare product, ultimately translating into renewal and
upsell of the client's subscription. The CSM will build and maintain strong
relationships with multiple contacts within the assigned customers, including
executive roles.
The CSM will be responsible for driving adoption and utilization across their
customer base. The CSM will also work closely with Sales and renewals
management to help drive renewals to a successful completion.
In this role, the CSM will also work closely with cross functional
Contentsquare groups (Product, Customer Services, Marketing, Customer Care,
Engineering, etc.) and will be required to build and maintain strong working
relationships within those groups. Ultimately the CSM will own the customer's
post-sales experience serve as an escalation point for issues that impacts the
customer's success.
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