Summary
To provide courteous, professional, efficient and flexible service consistent
with the hotel's policies in order to maximize guest satisfaction. To be
entirely flexible and be able to be rotated within the different sub
departments of the Rooms division, or any other departments as assigned and as
necessary.
To ensure that the guests are offered the highest level of personalized
service at all times and to report guest complaints or problems to supervisors
if no immediate solution can be found and assure follow up with guests.
Awareness of hotel activities and a proper handover of the pending points for
next shift's follow up and action is crucial.
To be aware of all hotel services, facilities, and promotions, and
knowledgeable of upselling techniques. To balance the cash report and
remittance envelop at the end of the shift, perform opening and closing
procedures, and ensure that the Assistant Manager - Front Office signs all
rebates and paid out vouchers with a clear explanation. To check and update
the allocation of rooms for all guests and follow up on the special
requirements requested by the guests. To maintain a regular contact with long
stay and suite guests to ensure their stays are an enjoyable one.
General responsibilities are to maintain a high standard of grooming and
hygiene at all times, to maintain a good rapport and working relationship with
colleagues and all other departments. Full support to Supervisors and team is
essential, for any other reasonable duties and responsibilities are assigned.
Qualifications
Responsible to welcome all guests, ensuring they have an exceptional staying
experience; creating lasting memories and building relationships. You will
bring our purpose to life, by using your personal flair and style when
interacting with our guests. Ideally you have a relevant degree or diploma in
Hospitality or Tourism management. Minimum 1 years work experience in hotel
operations. Good customer service, communications and interpersonal skills are
a must.
Summary We at Hyatt Centric are at the center of some of the most unique destinations --in the middle of the action, in the know and always on-hand to serve up insider knowledge, intriguing tidbits and great conversation over a well- crafted cocktail. We're a local home base, preparing our guests t…
Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Relations Officer is responsible to contribute to the smooth and efficient running of the Guest Relations within the Rooms Division. Qualifications * Ideally with a relevant deg…
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Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reservations department within the Rooms Division. Qualifications Diploma/qualification in Hos…
Summary * Answer hotel telephones courteously and efficiently following Hyatt Centric standards. * Meets and greets all guests and assists with registrations. * Ensures the strict control of room keys. * Assist guest with check in and check out processes (verifying registration, address and…
Summary * Assisting with handling Groups, Logistics and cordinating with the Events Team * Assisting with arrival check list, Reservation checklist, Rate setups and Paymaster * Work closely with Events, Sales and Finance teams Qualifications Diploma/qualification in Hospitality or Tourism …
Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Communication Centre within the Rooms Division. Qualifications Ideally with a relevant degree …
Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer back office is responsible to contribute to the smooth and efficient running of the Front Office back are operations within the Rooms Division Qualifications Ideally …
Summary At this role you will be responsible for * Providing an excellent and consistent level of service to your customers. * Contributing to the smooth and efficient running of the Reception in the Spa. Qualifications * Ideally with a relevant degree or diploma in Hospitality or Tourism man…
Summary * Carry out reception and administration duties as required. * Greet all guests in a welcoming and helpful manner. * Liaise with all other practitioners, therapists, staff departments to ensure a harmonious and peaceful environment. * Be familiar with the operation of cash register…