Heavy Vehicle Driver

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role:
To ensure that all Managed Transportation Services, Chauffeur and Events
within Abu Dhabi, Dubai and the Western / Northern Emirates are running
accordingly to set schedules, budget targets and Contract Requirements.
Further to this will manage the monthly project reports regarding, but not
limited to, Time Management /Overtime, scheduling of drivers, proper resources
allocation, Annual Leave, Fuel expenses. This must be achieved in the most
cost effective and efficient way as continuous improvement is the paramount in
achieving the financial and operational targets.

What you will do:
* Operations (Supervision of driver pool and support all MTS Bussing & Chauffeur requirements)
‎1. To be the first escalation point when Customer requires assistance.
‎2. Ensure the schedules are effectively communicated to the client / Drivers
and identify the variations, planned vs actual.
‎3. Quick response on business requirements, emails & phone calls
‎4. Ensure sufficient resources reserved for the project - drivers, prepared
vehicles, backup resources and support services available for each shift.
‎5. Ensure the Manager is aware of any challenges with vehiclestaffing or
routes requirements.
‎6. Regular meetings with drivers and cascade the company / department
strategy and objectives.
‎7. Drivers Management/ location rotations and other ad-hoc requirements,
‎8. Provide Drivers tool box talk to the drivers. Ensure the grooming
standards are maintained all the time .
‎9. Follow drivers induction activities before deployment .
‎10. Support management for route planning, Trip scheduling , drivers roasters
etc .
‎11. Follow Vehicle checks & Drivers check as per the business requirements
‎12. Basic technical assessment prior to allocate Vehicle for maintenance jobs
and coordinate with technical team during R & M process.
• Reporting
‎1. Monthly Fleet Reports, Driver behaviour, following monthly individual
reviews with all Team Leaders and Drivers.
‎2. Incident investigation, preparing CAPA reports etc
‎3. Contract performance data supply.
‎4. Coordinate Special Passes management for Vehicles and drivers -JAFZA,
Sharjah, CNIA, Oman transfers etc.
‎5. Unknown Damage & HSE - Documented Communication with Hertz Support
Services
‎6. Document and keep record of Traffic Fines violations by the team and
organize coaching session to prevent future reoccurrences.
‎7. Traffic fine claims coordination with drivers and management.
• Contract Cost Control and Efficiency
‎1. Implement cost control actions advised by the management and provide
progress updates time to time .
‎2. Provide regular updates to the Manager and Senior Management Team,
regarding potential cost saving or efficiency improvements with direct impact
in Contract profitability
‎3. Cost efficient utilization of resources (Driver & Vehicle )
• Customer complaints and resolution
‎1. Ensure all operational and HSE policies and procedures are strictly
adhered by entire assigned team to ensure Customer satisfaction.
‎2. Ensure al direct reports are complying with company code of conduct /
dress code.
‎3. Handling queries and complaints from the clients , coordinate and ensure
necessary supports in time .
‎4. Quick response on business requirements, emails & phone calls
‎5. Ensure vehicle & Drivers deployed in the projects are in good condition .
• Management
‎1. Attend regular operational and team meetings.
‎2. Present weekly /Monthly progress
‎3. Efficiently Implement project improvement plan at project advised by the
management
Required Skills to be successful:
* Min ‎1 year experience in Administration or similar role
* Over ‎3 years' experience in passenger transportation service / business
* Fair working knowledge in computers.
* Good Communication Skill in English & Hindi
* Ability to plan and organize schedule effectively
* Good knowledge on Dubai & Auh roads & directions to guide the drivers team.
* UAE Driving License - Heavy Bus ( Light bus is an advantage )

What equips you for the role:
High school or equivalent

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim
Automotive is an industry leader with presence in ‎10 countries across the
Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution,
manufacturing, leasing and aftersales, and we are firmly established as the
regional representative of some of the world 's most iconic automotive brands:
Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the
boundaries on innovation, quality standards, and value-added service across
our vast universe of customers - right from motoring enthusiasts to fleet
operators to contractors. Our mission is to become the leader in custom-made
mobility solutions by delivering nothing less than world-class omni-channel
experiences.
We channel our local expertise and global trust to deliver one of the most
comprehensive portfolios of mobility products and solutions, from passenger
cars to SUVs, electric vehicles to high-performance motorbikes, commercial
vehicles to industrial & construction equipment.
What keeps the company moving forward is a ‎9000-member strong team, with
inspiring possibilities for growth, throughout the career path. This is Al-
Futtaim Automotive and we empower talent to move forward.