JP Morgan Payments is looking for a Client Service Account Manager to lead and
leverage client relationships within the Trade & Working Capital Business.
You will have a good understanding of the Trade Finance Business and Products
including Commercial Letter of Credit, Standby Letters of Credit, Guarantees,
Collections and Supply Chain Finance, as well as strong client service skills.
With a strong background of building and maintaining winning relationships,
you will promote multiple partnerships across JPMorgan Corporate Investment
Bank to develop and expand business relationships
If you are a passionate and authentic individual, who has a deep understanding
of the Trade landscape, with a strong and demonstrable track record of
delighting clients and supporting exciting new strategic initiatives, please
read on
Job responsibilities
* Develop, maintain, and broaden partnerships with clients and become the Clients' trusted adviser
* Understand Clients' business to predict their needs and provide appropriate solutions, assist in developing and executing strategic Client plans and record all client interactions (e.g., calls, meetings, issues, proactive communications)
* Promote use of self-service tools and promote sharing of experience and best practice across the Service team and analyse behaviours and associated activities to identify efficiencies and cross sell opportunities
* Participate in and support initiatives and identify opportunities for product development and enhancement
* Develop internal partnerships (e.g. Sales, Operations, Product) and identify and escalate potential risk associated with Client activities
* When required work closely with Business partners to always maintain client expectations
* Track the Trade client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client .and provide client reporting on Trade to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions
Required qualifications, capabilities, and skills
* Experience working in Trade Finance within a Financial Institution
* Excellent verbal and written communication skills
* Experience in working with Trade & Working Capital products with a strong knowledge base
* Dual ability to work effectively as both a team player and alone and demonstration of cultural sensitivity and awareness
* Proven negotiation skills coupled with strong organisational skills: ability to manage multiple priorities whilst meeting deadlines
* Ability to develop and mobilise internal networks and resources
* Ability to effectively use and manage multiple systems
J.P. Morgan is a global leader in financial services, providing strategic
advice and products to the world's most prominent corporations, governments,
wealthy individuals and institutional investors. Our first-class business in a
first-class way approach to serving clients drives everything we do. We strive
to build trusted, long-term partnerships to help our clients achieve their
business objectives.
We recognize that our people are our strength and the diverse talents they
bring to our global workforce are directly linked to our success. We are an
equal opportunity employer and place a high value on diversity and inclusion
at our company. We do not discriminate on the basis of any protected
attribute, including race, religion, color, national origin, gender, sexual
orientation, gender identity, gender expression, age, marital or veteran
status, pregnancy or disability, or any other basis protected under applicable
law. In accordance with applicable law, we make reasonable accommodations for
applicants' and employees' religious practices and beliefs, as well as any
mental health or physical disability needs.