POSITION
Main Responsibilities
Retail Transactions
» Compute charges for merchandise or services and receive payments.
» Receive payment by cash, check, credit cards, vouchers, or automatic
debits.
» Issue receipts, refunds, credits, or change due to customers.
» Count money in cash drawers at the beginning of shifts to ensure that
amounts are correct and that there is adequate change.
» Greet customers entering establishments.
» Maintain clean and orderly checkout areas.
» Resolve customer complaints.
» Answer customers' questions, and provide information on procedures or
policies.
» Recommend and provide advice on a wide variety of products and
services.
» Answer telephones to provide information
» Receive, examine, and tag articles to be altered, cleaned, stored, or
repaired.
Other
» Cleaning, prepare stock in hand, participate in inventories.
PROFILE
Key Skills Required:
Administration
* The ability to monitor the administration of a number of different tasks.
* Is accurate and pays attention to detail.
* Follows and understands procedures.
Customer Care/Service
* The ability to identify and satisfy the needs of internal and external customers, displaying commitment to meeting and exceeding their expectations.
Office Technology
* The ability to use computer software and applications.
* Demonstrates basic knowledge of relevant IT packages and systems.
Technical Expertise
The ability to demonstrate and apply professional/ technical expertise/
knowledge for the role or position.
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