Operations Associate

At Careem we are led by a powerful purpose to simplify and improve lives in
the Middle East, North Africa and Pakistan. We're pioneering the development
of innovative services to aid the mobility of people, the mobility of things
and the mobility of money.
We're in the driving seat as we help to define how technology will shape
progress in some of the fastest-growing countries in the world. Our teams are
building tech to meet the needs of the future in areas including data and AI,
e-commerce, technology-enabled logistics, maps, identity, and fintech.
We're well placed to solve complex and meaningful challenges at scale, with
deep tech expertise, strong regulatory relationships, a local presence, and
increasingly specialised global teams which are structured to operate as
autonomous start-ups. Our team of over ‎400 engineers and developers are
empowered to develop cutting-edge technology every day.
Careem was established in July ‎2012, became a wholly-owned subsidiary of Uber
Technologies, Inc. in January ‎2020, and today operates in over ‎100 cities
across ‎12 countries.
About the team
Careem Grocery is a grocery delivery platform that offers customers access to
a variety of supermarkets and convenience stores. As a Picker Supervisor, you
will be responsible for managing teams of pickers and store support staff as
they work to fulfill grocery orders for Careem.
What you'll do
* Initiating and leading logistics projects: defining current state and key challenges, designing, prioritizing, and implementing improvements
* Create and implement capacity and space optimization innovations such as store layout improvements
* Report, monitor, analyze and own KPIs such as Incident Rate, Picking time, Reliability, Found rate and Delivery Time
* Ensure the warehouse operates at peak efficiency by organizing, guiding, and training warehouse employees and managing operation goals.
* Communicate rules, guidelines, and SOPs in a clear and structured manner. Perform process confirmations to ensure adherence
* Strong process definition and optimization skills; proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination.
* Coach and provide feedback to members of your team through structured, clear and efficient communication
* Proactive, process-oriented mindset with the ability to get your hands dirty when necessary
* You work well with other people and can handle engagement with multiple stakeholders from different teams
What you'll need
* ‎5+ years experience working within the e-commerce, retail, food or grocery industries
* A strong action bias and a desire to spend time in the field
* A detail and process oriented mindset and a strong ability to validate information through data
* Excellent prioritization, organizational and time management skills
* A high proficiency in Microsoft Office (Excel, Powerpoint, Word, V-look ups, Index and match, CSV, etc)
* Business fluency in Urdu and English

What we'll provide you

In addition to a competitive long-term total compensation with salary and
equity, we have a reward philosophy that expands beyond this. As a Careem
colleague you will be able to:
* Be part of a hybrid working environment
* Work from any country in the world for ‎30 days a year
* Use Unlimited Vacation days throughout the year
* Access fitness reimbursements for health activities including: gym, health club and training classes.
* Work and learn from great minds
* Create impact in a region with untapped potential
* Explore new opportunities to learn and grow every day