General Manager-Ritz Carlton Jeddah

Job Number ‎23011911
Job Category Property Leadership
Location The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche,
Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

About the property
Along Saudi Arabia's western coast overlooking the Red Sea, The Ritz-Carlton,
Jeddah carries on the tradition of this former palace by welcoming guests with
attentive service and luxurious amenities. Addressing the wishes of both
international and regional travelers, the hotel offers sea-view guest rooms
and suites; restaurants highlighting local and global cuisines; a gentlemen's
spa and the city's largest convention space.
About the position
The General Manager functions as the primary strategic business leader of the
property with responsibility for all aspects of the operation, including guest
and employee satisfaction, human resources, financial performance, sales and
revenue generation and delivering a return on investment to both Marriott
International and property ownership. Verifies implementation of service
strategy and initiatives with the objective of meeting or exceeding guest
expectations, increased profit and market share. Holds property leadership
team accountable for strategy execution, and guides their individual
professional development. The position verifies that sales engines are
leveraged and initiates independent and proactive sales activities, when
appropriate, to generate demand. Verifies that the objectives and goals of
Marriott and property owners work together to achieve brand positioning and
success. Builds owner loyalty through proactive communication, setting and
managing expectations and delivering solid business results. The position is
actively involved in the local community and builds strong relationships with
local officials, businesses, and customers.

CANDIDATE PROFILE
Education and Experience
* ‎2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; ‎8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
* ‎4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; ‎6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.

Preferred:
* General Manager experience in Luxury property.
* Brand experience an adavantage.
* Middle East experience preferred.
* Ability and willingness to work flexible hours including weekends, holidays and late nights.
* Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

JOB SPECIFIC TASKS
Business Strategy Development
Stays current with industry trends and monitors strengths and weakness of
competition; explores new business opportunities; develops business plans
designed to maximize property customer satisfaction, profitability, and market
share; ensures property business plans are aligned with the hotel's business
strategies; translates Marriott global strategic plan into one that can be
executed on property.
Business Strategy Execution
Executes business plans designed to maximize property customer satisfaction,
profitability, and market share; ensures that property business plans and
employees are aligned with business strategies; holds property leadership team
accountable for successful delivery of business plans; experiments with new
ideas and takes calculated risks to improve guest satisfaction and
profitability; evaluates the success of property business strategies to inform
future business plan enhancements; continually ensures business plans and
actions have a positive impact on property performance.
Sales and Marketing
Works closely with Sales and Marketing team to develop revenue generating
strategies for property; identifies new business leads, develops tailored
sales approach, and actively pursues leads with Sales and Marketing team;
validates that sales and marketing strategy is aligned with brand strategy and
is effectively executed against established goals; verifies that property
leaders understand and leverage Marriott demand engines to full potential;
augments guest preference for property through booking ease and quality
interactions with sales force.
Talent Management and Organizational Capability
Creates a cohesive and high-performance Executive Committee that continuously
strives for positive results and improvement; coaches Executive Committee by
providing specific feedback and holds them accountable for performance;
creates learning and development opportunities for employees; creates and
effectively executes development plans for both direct reports based on their
individual strengths, development needs, and career aspirations; ensures all
managers are doing the same for their direct reports; identifies resource
needs to strengthen property team; creates succession plans for future job
openings; actively supports the staffing process; ensures effective work
processes, systems and teamwork are in place to maximize individual and
overall property performance.
Business Information Analysis
Reviews business related data such as market share, financial performance,
inventory, employee engagement, and customer satisfaction; analyzes business
information to proactively address changing market conditions, ensure property
operates within budgetary guidelines, and achieves profit margin goals; uses
business information to identify indicators of product and service successes
and opportunities for improvement; integrates business information into
business plans.
Employee and Labor Relations
Verifies that all employees are treated fairly, and with respect; builds
rapport with employees by fostering an environment of open communication and
spending time with employees on the frontlines; makes self-available to
employees ("open door policy"); verifies that pay and benefits are appropriate
for labor market; celebrates the success of employees in a public way; works
with Human Resources to maximize employee engagement and monitor local labor
environment to address issues as needed.
Revenue Management
Works with Revenue Management team to develop effective pricing strategies,
balancing seasonality, economy, customer segments, property objectives and
customer satisfaction; established revenue strategy that supports the hotel's
positioning in local market; ensures demand forecasting and sound revenue
practices are in place to maximize yield; identifies ways to grow occupancy,
RevPAR, and market share by researching and staying aware of competitor
strategies; controls labor and capital expenses.
Owner Relations
Builds strong rapport with property owners through proactive and on-going
communication; keeps owner informed of brand initiatives and guest
experiences; provides owners with in-depth analysis of property performance,
incorporating guest, financial and employee business data; manages an
effective balance between owner interests and Marriott brand interests and
develops solutions that create value for both; develops and effectively
promotes ideas for improving property service and profitability to ownership.
Customer and Public Relations Management
Interacts with guests and other customers on a frequent basis to obtain
feedback about their experiences on property; utilizes guest/customer feedback
to recognize outstanding employee service performance and improve service
delivery; emphasizes and holds leadership team accountable for addressing
service failures or potential service failures, and for developing innovative
ways to exceed guest expectations; establishes presence in the market by
actively promoting an exemplary property/brand image, involving oneself in the
local community, and by developing strategic alliances with local officials,
businesses, and customers; anticipates needs of large groups or high profile
guests in order to deliver flawless service; verifies that products, services,
and events attain the appropriate publicity ("PR buzz").
Company/Brand Policy, Procedures, and Standards Compliance
Verifies property compliance with legal, safety, operations, labor, and
Marriott brand product and service standards; conducts both routine and short-
notice quality assurance audits with specific departments; holds employees
accountable for performing audits on a regular basis; conducts detailed walk-
throughs to ensure building, public areas, kitchen, and grounds are well-
maintained, safe, and meet or exceed guest expectations; validates that
employees are appropriately trained and performing to standard.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
At more than ‎100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.