HD Operator ( Saudi Only)

؜ - ؜جدة ؜ -

تفاصيل الوظيفة

SUMMARY:* Operates the help desk by receiving requests and allocating
accordingly
PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
* Utilise and operate the Help Desk system
* Receive calls and determine, category, type and response
* Enter the details on the Help Desk system
* Advise the caller of when to expect a first line of response
* Allocate the request to the designated Service Provider (SP) and inform other concerned parties as appropriate
* Be aware of multiple calls regarding the same issue and advise accordingly
* As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay and inform the caller
* In the event of a further untimely delay, escalate to concerned parties and inform the caller
* Closely monitor the progress of all jobs until closed and verify the SP has closed with sufficient information on work performed
* Closes the loop with the end user to their satisfaction
* Carries out telephone surveys
* Any other customer facing activity as instructed.
EDUCATION / CERTIFICATION / KNOWLEDGE:
* Hands on experience of operating a modern CAFM system
* Has Help Desk experience - Customer engagement
* Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project and Outlook.
EXPERIENCE:
* Approx. ‎1-‎2 plus years related experience
* Worked within Facilities Management .
SKILLS/ABILITIES:
* Strong organizational skills, interpersonal skills and a positive attitude
* Strong verbal and written communication skills
* Proven skills related to the position
* Strong communication and interpersonal skills
* Ability to delegate tasks and supervise others
* Great multi-tasking abilities and attention to detail.
WORK ENVIRONMENT*
* Typical office environment working ‎9 hours (one hour break), five days a week on a shift basis covers 24h, including weekends

ملخص الوظيفة

  • المُعلن : Atkins
  • تاريخ الإعلان : 27/12/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : جدة
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

جدة
19/08/2022

**Job Number** 22090510 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Le M eridien Jeddah, Medinah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **P…

جدة
16/06/2022

**Reception Agent** First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **What is in it for you:** * Employee benefit card offering discounte…

جدة
02/06/2022

**Posting Date** Jun 01, 2022 **Job Number** 22090499 **Job Category** Housekeeping & Laundry **Location** Le M eridien Jeddah, Medinah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** Le M eridien **Schedule** Full-Time **Relocation?** N **Position Type** Non-Managemen…

جدة
02/06/2022

**Posting Date** Jun 01, 2022 **Job Number** 22090506 **Job Category** Finance & Accounting **Location** Le M eridien Jeddah, Medinah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** Le M eridien **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management …

جدة
02/06/2022

**Posting Date** Jun 01, 2022 **Job Number** 21042288 **Job Category** Golf, Fitness, & Entertainment **Location** Le M eridien Jeddah, Medinah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** Le M eridien **Schedule** Full-Time **Relocation?** N **Position Type** Non-M…

جدة
11/11/2022

**Job Description:** Parsons is looking for an amazingly talented **Electrical Engineer** to join our team! In this role you will get to perform a variety of engineering tasks by applying standard engineering techniques and analyses within a discipline. **What You'll Be Doing:** * Completes a var…

جدة
13/03/2023

**Job Number** 22215049 **Job Category** Housekeeping & Laundry **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Mana…

جدة
21/09/2022

**Job Description:** Parsons is looking for an amazingly talented **Document Controller** to join our team! In this role you will get to coordinate project document and records management services for all aspects of a project from start-up to closeout. **What You'll Be Doing:** * Provides technic…

جدة
21/09/2022

**Job Description:** Parsons is looking for an amazingly talented **Safety Officer** to join our team! In this role you will get to ensure that the safety plan is in compliance with corporate policy and prevailing safety requirements for the region. **What You'll Be Doing:** * Administers job saf…

جدة
04/07/2023

**Job Number** 23115504 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **P…

Language: English