People Advisor

At Maersk we have a vision that's larger than the ocean: to be a true
integrator of container logistics connecting and simplifying our customers'
supply chain through global end-to-end solutions. We count on our people to
make it happen.

That is why we are building a new global HR service enabled by new technology:
to make sure we deliver great experience to our people, so they can deliver
great experience to our customers.

The HR organisation of the Future will work across brands, geographies and
cultures to support one global Maersk. Next to the Centres of Expertise (CoE)
and the strategic HR Business Partners, the People Partnering Organisation is
the largest part of the new HR organisation and the closest to our people. To
enable our future HR service delivery model, we are establishing three People
Partnering Hubs covering geographical regions: Bangalore, India, covering Asia
Pacific; Lisbon, Portugal, covering Europe & Africa; and San Jose, Costa Rica,
covering the Americas.

We are looking for a People Advisor to join the People Advisory Services team
based out of Jeddah, Saudi Arabia, to support the HR delivery model and global
implementation of Workday .

What we offer

You will be part of the team that is the first point of contact for employees
and leaders, helping them solve HR queries online, on the phone or on site.
Whether their issue is big or small, our people should feel cared for just the
same and your role is making sure they have a great experience when they reach
out to HR. You will furthermore support the delivery of the HR Cycle with
administrative tasks related to onboarding, annual performance management, job
moves, exit, etc.

You will have a unique opportunity to stretch your capabilities by learning
from, sparring with and building lasting relationships with diverse and
professional colleagues all over the world.

The role is based in Jeddah, Saudi Arabia.

Joining Maersk, you will become part of the global family of the company that
moves ‎20% of global trade everyday all the way, where one of our core values
is Our Employees. It goes without saying that we value diversity: we thrive on
the diversity of our talent in all its forms and we see it as a strength in
building high-performance teams across brands, cultures and locations.
Key responsibilities
Your role as a People Advisor will be to solve the HR-related queries of our
employees and managers and make sure their interaction with HR results in a
great experience.
For this you will:
* Own to resolution people's inquiries about HR policies and procedures, like compensation, benefits, performance management, leave, payroll and HR applications, and other matters related to the employee lifecycle
* Respond to our employees and managers through a variety of channels (HR case management, phone, email, live chat)
* Guide employees and managers in using self-service in Workday and other HR systems, to facilitate technology adoption
* Promote the usage of the employee HR Portal by providing guidance on HR knowledge content, such as global & local HR policies, How-To, etc.
* Manage HR data quality and perform transactions in Workday and other HR applications
* Work together with People Partners and functional specialists to solve complex queries
* Prepare and handle HR documentation
* Coordinate and administer onboarding and offboarding processes
* Support improvement activities to simplify and standardize the HR processes
* Deliver on high employee satisfaction, accuracy and timeliness
Who we are looking for (the ideal candidate is/has…):
Saying that you should be customer-oriented is an understatement: we need you
to be passionate about employee experience! You have high energy and drive and
efficiently manage resolution of every employee query.
As for the skillset and experience, we are looking for:
* ‎3 to ‎5 Years of experience in an HR role
* Passion for delivering great employee experience
* Fluency in English and Arabic
* Knowledge of local labour law
* Experience working with HR systems, preferably Workday, would be an asset.
* Strong communication and problem-solving skills, ability to manage conflict, and attention to detail
* Drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues
* Ability to take initiative, manage multiple priorities and work in a fast-paced environment
* Ability to be an engaged member of a virtual team
* Closure orientation and low tolerance for delays and deviations
* A degree in Human Resources or similar and knowledge of HR concepts are a strong plus
You have been reading so far, we're are glad to see you are interested. If you
could see yourself in this role and are keen to be part of the journey to
establish a world-class People Advisory function at Maersk, we look forward to
hearing from you!