AsstMgr-Food & Beverage I

Job Number ‎22173864
Job Category Food and Beverage & Culinary
Location Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin
Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY
Position responsible for assigned food and beverage/culinary operations.
Oversees guest and employee satisfaction, maintaining standards and meeting or
exceeding financial goals.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; ‎3 years experience in the food and beverage, culinary, or related professional area.
OR
* ‎2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; ‎1 year experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
* Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
* Provides excellent customer service to all employees.
* Responds quickly and proactively to employee's concerns.
* Uses coaching skills throughout the property.
* Demonstrates self confidence, energy and enthusiasm.
* Motivates and encourages staff to solve guest and employee related concerns.
Ensuring Exceptional Customer Service
* Provides excellent customer service.
* Responds quickly and proactively to guest's concerns.
* Understands the brand's service culture.
* Sets service expectations for all guests internally and externally.
* Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
* Follows up to ensure complaints have been addressed to the guest's satisfaction.
* Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities as Assigned
* Complies with all corporate accounting procedures.
* Assists GM as needed with annual Quality audit.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world 's most
enriching and desirable destination experiences. Our mission is to guide our
guests, these seasoned travelers on transformative journeys that touch their
spirits, enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine, personalized, and anticipatory service, then we invite you to join us
on our journey and explore a career with The Luxury Collection.