At Your Service Shift Leader

Job Number ‎22154205
Job Category Rooms & Guest Services Operations
Location Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin
Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Answer, record, and process all guest calls, requests, questions, or concerns.
Contact appropriate individual or department to resolve guest call, request,
or problem. Follow up and ensure that any outstanding requests are resolved.
Advise guest of any messages received. Verify and adjust billing. Operate
telephone switchboard station. Monitor busy or unanswered lines, check back
with callers on hold to update status, take messages. Activate and deactivate
guest room message lights. Transfer guests with internet access issues to
internet service provider's customer support line. Assist callers with credit
card, calling card, long distance, collect, overseas, and person to person
calls. Log guest requests, incidents, adjustments and comment cards into
computer to allow for proper tracking and documentation. Supply guests with
directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching
employees; serve as a department role model. Follow company policies and
procedures; report accidents, injuries, and unsafe work conditions to manager;
ensure uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge guests according to company standards; anticipate and address
guests' service needs; assist individuals with disabilities; thank guests with
genuine appreciation. Speak using clear and professional language;
prepare/review written documents accurately and completely; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships; support team to reach common goals. Ensure adherence to quality
standards. Enter and locate information using computers/ POS systems. Stand,
sit, or walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to ‎10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world 's most
enriching and desirable destination experiences. Our mission is to guide our
guests, these seasoned travelers on transformative journeys that touch their
spirits, enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine, personalized, and anticipatory service, then we invite you to join us
on our journey and explore a career with The Luxury Collection.