Executive, Customer Success (Retailer Vertical) KSA

Company Description

NielsenIQ is a global measurement and data analytics company that provides the
most complete and trusted view available of consumers and markets worldwide.
We provide consumer packaged goods manufacturers/fast-moving consumer goods
and retailers with accurate, actionable information and insights and a
complete picture of the complex and changing marketplace that companies need
to innovate and grow. Our approach marries proprietary NielsenIQ data with
other data sources to help clients around the world understand what's
happening now, what's happening next, and how to best act on this knowledge.
We like to be in the middle of the action. That's why you can find us at work
in over ‎90 countries, covering more than ‎90% of the world's population. For
more information, visit www.niq.com
NielsenIQ is committed to hiring and retaining a diverse workforce. We are
proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, disability status,
age, marital status, protected veteran status or any other protected class.

Job Description

NielsenIQ Customer Success places our clients at the heart of everything that
we do. We strive to offer a consistent customer experience across all our
markets by harmonizing our ways of working, focusing on engagement and driving
analytics excellence. We give our customers an enjoyable, easy, effective
service featuring a modernized customer experience. Customer Success is
instrumental to realize the NielsenIQ vision to be a leading global
information services company with strong, market leading growth enabled by
new, innovative product offerings and modern technology that creates
substantial value for our customers, retailers and employees.
This position will be, within the Retailer Customer Success team for KSA,
responsible for delighting Retailer clients in Jeddah through delivering
retail measurement insights and analysis.
Responsibilities
* Working on Client reports and ensuring that they are delivered error free and on time
* Providing performance overview analysis and business issue analysis to Retailer clients in Jeddah, KSA
* Developing deep knowledge of Nielsen IQ RMS solutions and delivering value for clients
* Working closely with the Consulting Lead, Operations Team and Retailer Vertical to transform customer experience through insightful presentations
* Consulting clients to optimize use of NielsenIQ Essentials and Connect Express
* Developing and delivering business solutions for client performance tracking
* Ensuring all client activities are logged in and follow standard SLA for tickets assigned

Qualifications

About you
Working with both your NielsenIQ colleagues and spending time with Retailer
clients, you will build partnerships to allow you to understand your client
needs and requirements. You'll use this knowledge to develop in depth
analytics and create compelling stories that deliver the insight to drive
business growth. You will be part of a team of client service individuals who
specialize in FMCG/Retail at NielsenIQ.
Qualifications:
* At least a bachelor 's degree, preferably in business or statistics
* ‎2-‎3 years' work experience, preferably within Research/ Consulting firms, Retailer, consumer or trade marketing, analytics and insights or market research
* Proficient in Microsoft Office (Excel, PowerPoint, Word, etc.)
* Business Proficiency in spoken and written Arabic and English
* Knowledge of the Retail/FMCG industry within Middle East
* Knowledge of research techniques and NIQ methodologies would be an advantage
* Detail oriented, excellent analytical skills
* Good communication and presentation skills
* Ability to work independently and in a team
* Good interpersonal skills are a must

Additional Information

About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the
most complete and trusted view available of consumers and markets worldwide.
We provide consumer packaged goods manufacturers/fast-moving consumer goods
and retailers with accurate, actionable information and insights and a
complete picture of the complex and changing marketplace that companies need
to innovate and grow. Our approach marries proprietary NielsenIQ data with
other data sources to help clients around the world understand what 's
happening now, what's happening next, and how to best act on this knowledge.
We like to be in the middle of the action. That's why you can find us at work
in over ‎90 countries, covering more than ‎90% of the world's population. For
more information, visit www.niq.com .
NielsenIQ is committed to hiring and retaining a diverse workforce. We are
proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, disability status,
age, marital status, protected veteran status or any other protected class.