HR Service Agent

؜ - ؜جدة ؜ -

تفاصيل الوظيفة

Job Title
HR Service Agent
Job Description
Service Delivery & Operational Excellence
* Driving a seamless and coherent employee experience, while safeguarding required efficiency
* Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required
* Documenting inquiries through ticketing and case management solution
* Meets defined SLA metrics for providing accurate, consistent and timely services
* Perform back-office process execution, high volume transactions and align with WSS where required (if in scope, dependent on role Hire-to-Retire team)
* Accountable for completing relevant research to support query resolution
* Responsible for executing processes in line with policies and standard operating procedures
* Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support
* Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience
* Supports ad hoc projects and activities related to People Services

ملخص الوظيفة

  • المُعلن : Vanderlande Industries
  • تاريخ الإعلان : 03/08/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : جدة
  • الراتب : -
  • الهاتف : -

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