Mgr-IT

Posting Date Jun ‎21, ‎2022
Job Number ‎22103901
Job Category Information Technology
Location The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche,
Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
At more than ‎100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Contributes general knowledge and skill in technology to provide first-and
some second-level support including break-fix (repairs, installations,
maintenance of systems) for designated property/properties. Generally works
within well-established guidelines to complete routine tasks. Responsible for
performing repairs, installations, and maintenance for property-based systems
with a particular area. Has knowledge of sophisticated technology
equipment/processes.

CANDIDATE PROFILE

Education and Experience
Required:
* High school diploma or GED; ‎2-‎4 years experience in the Information Technology or related professional area.
OR
* ‎2-year degree from an accredited university in Business Administration, Information Technology, or related major; ‎2 years experience or related professional area.
Preferred:
* System-related professional certifications desired.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets
* Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
* Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
* Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
* Conducts periodic inventories of applications and hardware; prepares reports as requested.
* Confirms that technology assets are secured.
* Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers
* Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
* Provides customer service to associates at dedicated property/properties.
* Responds to inquiries from customers/vendors/peer group.
* Provides detailed status reports as requested.

Verifying Client Technology Needs are Met
* Assists in disaster recovery and business continuity as it relates to technology.
* Provides technical guidance.
* Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.
* Supports guest and associate internet access requirements.
* Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
* Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
* Moves/adds/changes PCs/peripherals; migrating data when necessary.
* Performs routine desktop backup as scheduled or directed.
* Provides end-user support.
* Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
* Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
* Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
* Pulls through support for corporate, regional and property initiatives.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.