Service Advisor - Truck & Bus

Job Requirements

• Establishing and maintaining good customer relations.


• Schedules service and repair appointments.


• Receiving vehicles.


• Advising customers (checking and diagnosing vehicles with test equipment, returning of valuables left in the car, documenting of body/paint damages in presence of customer,


• Issuing of detailed receiving forms using standard text and flat rates.


• Fixing of deadline for completion of work and method of payment.


• .Advising customers concerning vehicles maintenance, accessories and technical problems.


• Following up in with progress of repairs in conjunction with the workshop staff involved.


• Continuous update of the reports


• Acting proactively with customers to check their requirements or if any complaints are existed


• Archiving work orders future reference, Invoices & other relate d documents for.

Skills

• Education & / or Field of Expertise: Mechanical Engineering is preferred.


• Problem solving skills with customers and his colleagues.


• Attention to details


• Mechanical Knowledge (experience in commercial vehicles and customers issue is a plus point).


• Outstanding skills in Microsoft office in all applications related to day to day operations, especially Excel.


• Positive attitude and good conduct & manners with colleagues and customers


• Years of Experience in the same role min ‎3 years.


• Speaking Arabic and English


• Technical background of Truck & Bus is advantageable

Education

Mechanical Engineer or Equivalent Education