Help Desk Supervisor (Saudi National)

؜ - ؜جدة ؜ -

تفاصيل الوظيفة


  • SNC-Lavalin is an International Integrated FM service provider operating in
    the GCC, providing Total FM services across prestigious clients. We are
    currently seeking to recruit a highly experienced Help Desk Supervisor to
    join
    our Tatweer Schools PPP (Wave ‎1) Contract based in our new Project
    Office in Jeddah.
    Roles & Responsibilities:

  • Supervises the day-to-day operations of a technical help desk.

  • Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions.

  • Trains team on the help desk systems, processes, tools, and procedures required to document, track and resolve reported problems and to meet operational service levels and standards.

  • Ensures the latest product and technical updates or policies are available and communicated to the team.

  • Monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards.

  • Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department.

  • Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes.

  • Contributes to the development of processes and procedures.
    Minimum Qualifications/Membership

  • Degree Qualified

  • ‎5 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

  • IACCM

  • ACMA
    Rewards & Benefits:
    We offer an excellent package which includes:

  • A competitive salary

  • Transportation allowance

  • Medical and life insurance cover

  • Annual leave

  • Company gratuity scheme

  • Discretionary bonus scheme

  • Annual flight allowance to point of origin

  • Employee Assistance Programme - ‎24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants.
    SNC-Lavalin Projects and O&M Services is a business unit of SNC-Lavalin Group.
    We provide a full range of project management, programme management,
    construction management, engineering services, consulting services and
    operation and maintenance services across the MENA region. Active in the
    Middle East for over ‎40 years, we have offices in the Saudi Arabia, UAE,
    Qatar, Oman, and Egypt. for transportation and other infrastructure
    programmes.
    Founded in ‎1911, SNC-Lavalin is a global fully integrated professional
    services and project management company and a major player in the ownership of
    infrastructure. From offices around the world, SNC-Lavalin's employees are
    proud to build what matters. Our teams provide comprehensive end-to-end
    project solutions - including PPP, capital investment, consulting, design,
    engineering, construction, sustaining capital and operations and maintenance
    to international clients. On July ‎3, ‎2017, SNC-Lavalin acquired Atkins, one of
    the world's most respected design, engineering and project management
    consultancies. http://www.snclavalin.com/

ملخص الوظيفة

  • المُعلن : Atkins
  • تاريخ الإعلان : 23/06/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : جدة
  • الراتب : -
  • الهاتف : -
Language: English