Claims Specialist

Company Profile:
Every Day, Around the World, People Reach for Unilever Products. Our Brands
Are Trusted Everywhere And, By Listening to The People Who Buy Them, We've
Grown into One of The World's Most Successful Consumer Goods Companies. In
Fact, ‎150 Million Times A Day, Someone Somewhere Chooses a Unilever Product.
Look in Your Fridge, Or on The Bathroom Shelf, And You're Bound to See One of
Our Well-Known Brands. We Create, Market and Distribute the Products That
People Choose to Feed Their Families and Keep Themselves and Their Homes Clean
and Fresh.
Our Corporate Strategy Aims to Double the Size of Our Business While Reducing
Our Impact on The Environment By ‎2020. As A Result, In the Months and Years to
Come, We Envisage Many Opportunities for Our Staff to Progress and Gain Vital
Experience. It's Never Been Such an Exciting Time to Join the Unilever Team.
Job Scope:
SPOC for activities related to solving and settling customer claims (trade &
non-trade). It includes Claims Registration & Back-Up; Claims Research &
Validation; Claims Approval; and Claims Resolution & Settlement
Roles & Responsibilities
* Follows up with CD team (CD KAMs and Channel heads) for collection of Customer claims
* Engages with Customer teams for resolution of disputed items
* Claim booking as per required granularity & details
* Triger approval workflows as per claim status and follow-up if necessary
* Trigger resolution workflows to corresponding parties, if resolution is not automated
* Send customer resolution communication along necessary documentation
* Accurate and timely claim investigation & settlement with Customers
* Timely Customer reconciliation and reduction of open items in Customer accounts
* Escalation (to Collections) of invalid claims, that translate into collectable amounts
* Escalations to CD LT in case of delays in submission of claims
KPIs :
* Disputed Promo claims as a % of total invoices
* Open aged items related to Claims deduction in Customer accounts
* Claims related losses discovered in following periods
* Customer claims settlement period (within ‎45 days of activity)
Key Competencies & Skills - Standards of Leadership
Role requirements:
* Customer focus
* Negotiation & influencing skills
* Team player
* Time management
Technology Skills:
* Highradius collection and PEGA Claims
Standards of Leadership:
Purpose & Service
Personal Mastery
Agility
Business Acumen
Talent Catalyst
Consumer Love
Passion for High Performance
Internal Post Only
NOTE:
Please apply online and add your Talent Profile (updated Resume) & also upload
your last 3yrs PDP reports if possible. Your application will be reviewed
against our requirements, and we will be in touch to provide you with an
update on the status of your application.
By applying for this vacancy, you are confirming that you have made your Line
Manager aware of your application and that you are at a point in your career
with Unilever where it is appropriate for you to be applying for other
positions.
Should you require additional information, please contact Talent Partner
Unilever is an organisation committed to equity, inclusion and diversity to
drive our business results and create a better future, every day, for our
diverse employees, global consumers, partners, and communities. We believe a
diverse workforce allows us to match our growth ambitions and drive inclusion
across the business. At Unilever we are interested in every individual
bringing their 'Whole Self' to work and this includes you! Thus if you require
any support or access requirements, we encourage you to advise us at the time
of your application so that we can support you through your recruitment
journey.