Assistant Mall Manager

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POSITION DESCRIPTION DOCUMENT

BASIC INFORMATION

PositionTitle

Mall Manager

Job Family

Retail Sales & Operations

Function / Department

Retails (Store Operations)

POSITION DETAILS

To be filled up as per the requirement of the business / unit / function /
concept / territory

Grade

TBC

Reporting To

Area Manager

Corporate/Concept/Territory

Territory

Concept Name

(If Applicable)

Centre Point

LOCATION DETAILS

Please tick the correct office location (P ) of the position selected above
and fill in the other geographic details

Base Location (City)

Country

KSA

POSITION OBJECTIVE

As Store Manager for Centrepoint you’ll use your people & business skills to
create a retail environment that inspires both employees and customers.
Through your enthusiastic approach, and commitment to excellence you will
drive sales, deliver a superior customer experience, and manage a well trained
and motivated team, You will play a key role in Landmark’s continued success
which is based on the power of our people who thrive on challenges and growth,
passion & compassion, intelligent risks and responsible decisions. Creating
exceptional value for all lives we touch.

DO — Key Responsibilities

To act as an ambassador for Centrepoint, effectively managing the day-to-day
operation of the store and its sales team

Responsible for the overall success driving sales, reinforcing operation, and
staff development, as well as overall service and brand integrity for the
store

Be a role model for strong product knowledge of the Centrepoint product line,
as well as selling and customer service standards

Continually monitor store processes and procedures to ensure best practice
standards are in place

Manage, supervise and coach staff in recruiting, hiring and training of store
Sales Associates

To ensure the highest level of customer service is given and measured against
set objectives

Maintain daily financial recaps and communicate and educate store management

Full stock and stock take accountability, maintaining optimal stock levels in
core and campaign best selling lines

Full administrative responsibility for store reporting

Management of store housekeeping and Visual Merchandising in line with
Centrepoint & Landmark guidelines

Management & maintenance of key internal & external relationships to drive the
success of the store

Drive memberships of Shukran & manage data entry requirements

BE – COMPETENCIES

Customer Centricity - Putting the customer first and striving to consistently
deliver a high quality customer service

Leadership - Positive leadership qualities to motivate and support others to
achieve business, team and personal objectives

Business orientated - A commitment to do what is best to achieve business
growth, overcoming obstinacies and being Innovative in our thinking

Develop Others – Encouraging , supporting & inspiring others to develop
confidence, capability and realise their full potential

Take ownership – Plan, adapt and work with a positive attitude to overcome
barriers to change and takes direct action to continually improve and grow

Teamwork & Co-operation – Ensure that people work co-operatively together,
sharing information, knowledge, innovation and ideas and building the sense of
team.

Competency

Level

Behaviours

Customer Centricity

‎4

Makes sure the business continuously develops and improves services most
important to customers

Continuously Improves customers service, based on customer feedback and
industry benchmarks

Translates customers feedback into strategic improvements

Leadership

‎4

Articulates a vision that creates excitement, enthusiasm and

‎4

Is a dynamic and inspirational leader

Encourages team to take responsibility for their own work

Proactively strives to retain effective staff

Business orientated

‎4

Actively finds ways of improving the business through innovative thinking and
ideas

Has a vision for the future of the store and communicate this effectively to
others

Develop others

‎4

Positively strives to recognise, reward and retain effective staff

Delegates effectively to enable staff to develop new skills

Take ownership

‎4

Known for clarity adding value to the business and the brand

Consciously challenges self and stretches own skills boundaries

Gathers feedback, reflects on own development and takes responsibility for it.

Teamwork & Co-operation

‎4

Works effectively with others to achieve shared objectives

Contributes to sense of team and strengthens collaboration across departments

Personality

Self motivated and enthusiastic. Has ability to motivate team. Reliable &
trustworthy.

DISPLAY

QUALIFICATION

Basic Qualification / Education / Vocational Training

High School Diploma

Advanced

Qualification / Certification / Specialist Training

Graduate/ Post-graduate degree in Retail Management, Business Administration
and/ or specialization in Marketing

EXPERIENCE

Minimum Experience

‎3 – ‎5 years

Specific / Relevant Experience

Minimum ‎2 years in retail industry heading one complete section /department

COMPETECIES

Technical Skills and Knowledge

Good Knowledge of retail processes and retail industry

Management of P & L

Result orientation – confident

Teamwork & collaboration – engaged & understanding

Communication skills – helpful, approachable & respectful

Proactiveness and flexibility

Report writing skills

Leadership skills

Coaching and Mentoring skills

Customer service orientation

Good Knowledge of Merchandising, Stock Management and Inventory processes

Proficiency in English and local language

DELIVER

Perspective

Key Result Area (KRA) – Inputs

Measure - Outputs

Financial

Maximise Sales Performance

Delivery of budgeted sales target within the set time frame

Budget, plan and monitor store operating costs

Reduction of operating costs within the set time frame

Loss Prevention

Minimise store loss through security management ;

CCTV Operational

Guarding to SLAs

Tagging activating

Goods In/Door Control

Customer

Enhanced store experience

Customer satisfaction score Improvement

Complaint management – complaints reduction

Mystery shopping benchmark score increases

Staff behaviour assessments

Social media sentiment analysis – positive feedback CP stores

Current Processes (Internal)

Adherence to Operating Manual (Internal to the organisation)

BOE Audit Score

Risk Audit Score

‎100% stock availability

Customer Feedback score % of instances of stock outs

"Build" for Future"(Capability)

Developing the technical and behavioural skills of the store team

Number of training programs attended % improvement in Performance pre and post
training session Performance Management

Cashier Behavioural observations evaluations

Customer Feedback (Suggestions and Complaints ) - improvement from previous
year(s)

Mystery shopping Score - Improvement from previous year(s)

Retention of key talent

Succession planning

Career Pathway in place

Team Engagement

Employee engagement score

Labour turnover reduction

JOBINTERACTIONS

KEY INTERNAL INTERACTION WITH

NATURE OF INTERACTION

Concept Managers

Warehouse

Operations Team

Merchandising Team

Marketing Manager

Visual Merchandiser

Human Resources

Finance

For Customer conversion by displaying excellent customer service

To share best in class retail practices

To ensure delivery of SLAs (Inclusive of Concepts)

Building relationships for future

KEY EXTERNAL INTERACTION WITH

NATURE OF INTERACTION

Area Management

Operation Management

Customer

Peers in the industry

Vendors/Contractors

Shopping Mall Management

For Customer conversion by displaying excellent customer service

To share best in class retail practices

To ensure delivery of SLAs (Inclusive of Concepts)

Building relationships for future

Validated by

Revised by

Validated on

Revised on

Qualifications