Asst. Manager-Front Office

؜ - ؜جدة ؜ -

تفاصيل الوظيفة

Job Number ‎23086878
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche,
Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management


JOB SUMMARY


Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff, Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.


CANDIDATE PROFILE


Education and Experience
* High school diploma or GED; ‎2 years experience in the guest services, front desk, or related professional area.
OR
* ‎2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.


CORE WORK ACTIVITIES


Supporting Management of Front Desk Team
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
* Ensures employee recognition is taking place on all shifts.
* Establishes and maintains open, collaborative relationships with employees.


Monitoring and Supporting Progress Toward Guest Services and Front Desk
Goals

* Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
* Develops specific goals and plans to prioritize, organize, and accomplish your work.
* Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
* Strives to improve service performance.
* Collaborates with the Front Office Manager on ways to continually improve departmental service.
* Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
* Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


Ensuring Exceptional Customer Service
* Provides services that are above and beyond for customer satisfaction and retention.
* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* Serves as a role model to demonstrate appropriate behaviors.
* Sets a positive example for guest relations.
* Displays outstanding hospitality skills.
* Empowers employees to provide excellent customer service.
* Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
* Provides feedback to employees based on observation of service behaviors.
* Handles guest problems and complaints effectively.
* Interacts with guests to obtain feedback on product quality and service levels.


Managing Projects and Policies
* Implements the customer recognition/service program, communicating and ensuring the process.
* Ensures compliance with all Front Office policies, standards and procedures.
* Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.


Additional Responsibilities
* Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
* Analyzes information and evaluating results to choose the best solution and solve problems.
* Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
* Functions in place of the Front Office Manager in his/her absence.
* Communicates critical information from pre- and post-convention meetings to the Front Office staff.
* Participates in department meetings.


Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At more than ‎100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

ملخص الوظيفة

  • المُعلن : Marriott International, Inc
  • تاريخ الإعلان : 11/05/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : جدة
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

وظائف أخرى مثل هذه الوظيفة

جدة
07/06/2023

**ر قم الوظيفة** 23103874 **ا لتصنيفات** Rooms & Guest Services Operations **ا لموقع** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia عرض على الخريطة **ا لجدول الزمني** Full-Time **ه ل تقع في مكان بعيد؟** N **إ مكانية الانتقال إلى…

جدة
13/09/2022

**Job Number** 21105640 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jeddah Hotel, North Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY**…

جدة
07/06/2023

**Job Number** 23103874 **Job Category** Rooms & Guest Services Operations **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type…

al الخبر
03/07/2022

**Posting Date** Jul 02, 2022 **Job Number** 22111874 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Al Khobar, Building No 7791 Prince Hammoud Bin Abdul Aziz Street., Al Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** Marriott Execut…

القاهرة
04/07/2022

**Posting Date** Jul 03, 2022 **Job Number** 22107765 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP **Brand** Marriott Hotels Resorts **Schedule** Full-Time **Relocation?** N…

al الخبر
03/07/2022

**Job Number** 22111874 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Al Khobar, Building No 7791 Prince Hammoud Bin Abdul Aziz Street., Al Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relo…

دبي
06/04/2023

**职 位编号** 23065107 **工 作类别** Rooms & Guest Services Operations **地 点** The Dubai EDITION, Dubai Fountain Street Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates 在地图中查看 **编 制** Full-Time **远 程申请?** N **重 新安置?** N **职 位类型** Management **职 位概述** 每日协助前厅部经理管理前厅部职能并监督员工。前厅区…

الغردقة
05/05/2023

**Num ero de l'Emploi** 23083359 **Cat egorie d'Emploi** Rooms & Guest Services Operations **Lieu** Hurghada Marriott Beach Resort, El Corniche Road, P.O.Box 38, Hurghada, Egypt, Egypt AFFICHER SUR LA CARTE **Horaire** Full-Time **Situ e a distance ?** N **Mutation?** N **Type de Poste*…

الغردقة
05/05/2023

**Job Number** 23083359 **Job Category** Rooms & Guest Services Operations **Location** Hurghada Marriott Beach Resort, El Corniche Road, P.O.Box 38, Hurghada, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JO…

القاهرة
04/07/2022

**Job Number** 22107765 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB S…

Language: English