Job Description
Saudi Nationals Only (Male & Female)
Job Title: Technical Support Representative - Airline Support Team
Working Pattern: Full time
Working location: Jeddah- Saudi Arabia
Why Rolls-Royce?
Work with us and we'll welcome you into an inclusive culture, one that invests
in your continuous learning and development, and gives you access to a wide
breadth and depth of experience.
We'll provide an environment where you can be yourself. An inclusive, digital-
first culture that invests in you, gives you a platform for continuous
learning, and access to an incredible breadth and depth of opportunities to
grow your career.
We offer excellent development, a competitive salary and exceptional benefits.
These include bonus, employee support assistance and employee discounts.
Your needs are as unique as you are. We encourage flexible working
arrangements and support hybrid working wherever possible, so you can always
be at your best - wherever and whenever you work.
What you will do:
The successful candidate will be based in Jeddah, Saudi Arabia to provide
Operational Fleet and Service Delivery support for Rolls-Royce Civil Large
Engine customers for the CSC Middle East & Africa Customer Team.
The Service Representative role offers the opportunity to interface directly
with our airline customers on a daily basis; therefore, the successful
candidates will be required to demonstrate strong communication, interpersonal
and problem-solving skills, with the ability to work effectively within a
customer's operational environment.
The role also demands a high degree of self-motivation, flexibility,
initiative, and an ability to continuously develop effective working
relationships to deliver on commitments.
Key Accountabilities
* Act as the key integrator in the on-site coordination of contracted TotalCare services on time and to the customer's expectation
* Provide on-wing technical support for the company's products, including out of hours support
* Manage customer satisfaction to BPD targets
* Pro-actively manage operational reliability
* Meet data reporting requirements to the business using appropriate systems and channels
Experience
* Candidates will demonstrate experience of working in a customer facing environment and ideally be educated to degree level in a relevant discipline or possess significant experience of the company's products and services. An understanding of engine operation and functionality plus experience of airline operations will also be an advantage.
* Be well organised with a proven ability to plan and prioritise to achieve on-time delivery.
* Be culturally aware.
We are an equal opportunities employer. We're committed to developing a
diverse workforce and an inclusive working environment. We believe that people
from different backgrounds and cultures give us different perspectives. And
the more perspectives we have, the more successful we'll be. By building a
culture of respect and appreciation, we give everyone who works here the
opportunity to realise their full potential.
You can learn more about our global Inclusion strategy at
Our people | Rolls-Royce
Closing date: 11.04.23
Job Category
Field Services
Posting Date
04 Apr 2023; 00:04