Job Description:
Senior Regional IT Infrastructure Manager MEA
NEOM The Line
The Regional Lead of IT Infrastructure is a leader in applying cutting-edge
digital solutions to create secure and robust technology and data
infrastructure for NTL organization and its operations. The candidate is also
skilled at strengthening operations through better use of technology, using
collaborative approaches to understand the needs of diverse teams, identify
the best technology solutions, and build the capacity of teams to adopt and
use them effectively. S/He effectively champion the innovative use of
technology solutions in the delivery of programs, tools, and resources, and
excel at delivering user-centered solutions in collaboration with internal and
external partners and supporting their successful use. In all aspects of their
work, S/He demonstrates a strong command of collaboration, project management,
and change management best practices and a drive for innovation and continuous
improvement.
The successful candidate will be responsible for maintaining and updating all
aspects of NTL information systems, technology, and infrastructure to ensure
the efficient and effective operation of the organization and to advance NTL
mission. S/He will lead efforts to strengthen organizational operations and
productivity through the effective selection, introduction, and use of new
technology infrastructure systems and solutions, and timely and responsive
user support.
" What You'll Be Doing"
* Act as a single point of contact for all regional Infrastructure issues with MEA.
* Act as a single point of contact for Regional Infrastructure Projects.
* Manage and maintain the operations of the regional datacenter.
* Facilitate all technology operations, including on-premises networks and cloud workspace.
* Evaluate digital and cloud services, usage and set up to provide a robust and secured workplace. As needed, identify automation, upgrade, re-configuration, and or new system needs and prioritize and make costed recommendations to the Executive Team to address these.
* Optimize information systems and use of technology tools internally by providing direction, guidance, and training to staff and help program teams to support partner organizations with value-add technology integration and optimization practices.
* Build and provide Citrix, VM and Hyper V support and administration.
* Build and provide Cisco and HP Switches, Firewall and Routers support and administration.
* Work with Head, IT Engineering & Infrastructure Operations to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.
* Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
* Responsible for change management processes and procedures.
* Responsible for day-to-day system administration, including management of internal network, VPN, Active Directory (AD) and system backups.
* Responsible for designing and delivering disaster recovery processes, documentation and manage DR plan, including DR tests to meet business requirements and IT obligations in managing follow up actions and improvements
* Responsible for disaster recovery scheduling and execution to ensure business continuity
* With the guidance and support by Head, IT Engineering & Infrastructure Operations, source and rigorously select consultants and service providers, as needed, for outsourced IT services. Develop and implement RFP processes with input from the Executive and Senior Management Team.
* Build vendor relationships and manage costs and quality of services rendered.
* Consult team leads to identify business and technology needs and to optimize the use of infrastructure technology.
* Ensure smooth delivery and operation of IT services by monitoring performance of related technology systems, services, solutions, and processes.
* Create processes and standards for selecting, implementing, and supporting operational technology systems.
* Prepare PowerBI reports and dashboards as needed and manage access.
" What Required Skills You'll Bring"
* University degree in Information Technology or related field.
* 8-10 years of experience in the IT Industry with a management role.
* Project management certification - (Desirable)
* ITIL Service Delivery management certification is preferred
* MCSE + Security
* Citrix Certified (Desirable)
* Cisco Certified (Desirable)
" What Desired Skills You'll Bring"
* Results oriented - Strives to achieve high levels of individual and organizational performance.
* In depth knowledge of Active Directory (Design, Security and Administration)
* In depth knowledge of Networking technologies and concepts. Good understanding of VMWare
* Good understanding of IT security and Data protection
* Good understanding of Cloud and mobile technology
* Good knowledge of Citrix and Cisco products
* Experience in managing a Microsoft environment across multiple domains
* Well-developed interpersonal skills to successfully supervise and motivate staff and work in a dynamic geographically dispersed team environment with IT and business resources at all levels of the organization.
* Excellent communication skills, interpersonal, customer service and influencing skills
* Strong operational and project management skills and experience with enterprise-wide technology systems implementations and various change management approaches
* Excellent analytical skills; demonstrated ability to analyze and solve problems effectively
* Strong attention to detail with exceptional organization skills
This description has been designed to indicate the general nature and level of
work performed by employees within this position. The actual duties,
responsibilities, and qualifications may vary based on assignment and are not
limited to those listed
Minimum Clearance Required to Start:
Not Applicable/None
Parsons is an equal opportunity employer committed to diversity in the
workplace. Minority/Female/Disabled/Protected Veteran.