Quality Trainer

Job Description:
Are you invigorated by digging for new and different solutions?
You'll find an open playing field for your open mind and "adventurous" spirit
when it comes to getting to the bottom of interesting challenges. We need
critical and creative thinkers like you -- managers who are stimulated by
variety, adapt to change, and set an inspiring example for their teams. We
couldn't be the leaders we are without leaders like you.
Position Overview :
Quality Trainer will Deliver classroom and field training and awareness of the
quality requirements. Perform quality orientations for the new staff. Conduct
workshops for developed management plans. Lead mentoring programs. As
required, provide coaching to improve team performance. Lead lessons learned
campaigns and perform awareness. Perform a key role in knowledge transfer.
Roles and Responsibilities
* Quality Assurance process with clients, monitoring services and operations.
* Ensure value-add analytics, methods and practices are provided to operation.
* Ensure appropriate levels of skilled analysts to achieve company and/or client required levels of customer satisfaction (regardless of scoring or indicators utilized by the clients).
* Assist quality assurance in Supervisor coaching requirements and tracking.
* Support Supervisor teams with representative quality execution-additional monitors.
* Support Supervisor teams in calibration sessions.
* Support new hire quality training and transition.
* Client interaction as it relates to analytics, methods, and processes.
* Participate in any new policy training to ensure all policies are understood.
* Ensure all Quality Assurance Analysts reporting, and communication requirements are met for assigned QA Analysts.
Qualifications:
* Minimum ‎15 Years of work experience in a similar field and a Bachelors Degree
* Professional in Public Speaking and MS Power Point
* Supervise agents while in their training period.
* Develop non-classroom communication and training materials.
* Coordinate new hire, progression, and enhancement training activity.
* Assess participant and class performance.
* Participate in minor client interaction (includes effective curriculum feedback and client visits).
* Must be enthusiastic and comfortable in front of large groups of people.
* Must have demonstrated competency in speaking and writing.
* Able to coach employees one on one.
* Patience with all types of learners.
* Work closely with Supervisor and Manager in the evaluation process to identify skills and areas needing improvement.
We create memorable customer experiences that do the talking for us
It's simple -- or is it? We connect with our customers and do more for them
than they would expect. What's more, they can tell that we enjoy doing it. As
a manager, you'll be a key player in encouraging the responsiveness, empathy,
commitment, and desire to give back the best customer experience that each of
us has ever had. In our diverse, inclusive environment, the contributions of
every unique individual are welcomed and rewarded.
Minimum Clearance Required to Start:
Not Applicable/None
Parsons is an equal opportunity employer committed to diversity in the
workplace. Minority/Female/Disabled/Protected Veteran.