Description
**Contributing to the Strategy and Management of the Digital Enabling
Function
* Deploy the digital adoption and support policies, procedures and standards to govern and always guide proper digital adoption & support implementation**
* Report solely to the "Digital Adoption & Support Region" / "Digital Adoption & Support Country Head"
* Push the digital transformation agenda and the implementation of the new digital support organization within the respective Office, PC and plant.
* Roll out specific digital EF policies, standards, methods, tools, manuals, and guidelines
* Participate in the deployment of ISO certifications requirement including the information security and business continuity management.
Digital Adoption & Support unit objectives and budget
- Contribute to the annual budget for the digital adoption & support unit as well as contribute to the annual budget of the project company and the plant in the respective site.
- Manage and monitor the financial performance against the approved budget.
Digital Adoption & Support unit Organization and Management
- Manage the digital adoption & support team within the site.
- Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.
- Prepare required technical reports on the performance of the digital adoption & support unit in the respective site.
- Contribute to the implementation of change initiatives, programs and projects
- Prepare RFPs, scope of work, and other documentation for digital projects in the respective site and participate in technical evaluation of hardware, network and software related products and services.
Adoption
- Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site
- Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site
- Deploy the architectures/platforms/apps in the respective site (operational and under construction) while complying with country legislation.
- Deploy, configure, maintain and monitor the network and data center hardware e.g., switches, routers, firewall, and servers to ensure proper functioning and timely upgradation/ repair.
- Manage all networks related software licenses while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.
- Reporting operational status, perform backups and restores, etc., to ensure smooth operations of digital services in the site.
- Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.
- Create and maintain local digital hardware and software inventory database for Adoption and support in the site
- Manage the backup, disaster recovery and regular testing of digital adoption and support systems in the site
Support
§ **Provide Corporate Offices, Project Companies & O&M operational
first line of support on Infrastructure, Cybersecurity, Apps,
Telecommunication and collaboration solutions within the respective site.**
§ **Manage digital infrastructure and data center within the
respective Office, PC and / or plant.**
§ **Provide support to the digital operations team to maintain the
core Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration
solutions in ACWA Power and NOMAC corporate offices applicable within the
respective site.**
§ **Provide all technical support during the installation,
configuration and roll out phase.**
§ **Upgrade, install and configure computer hardware, software,
systems, networks, printers, etc to meet the objectives of adoption and
support unit.**
§ **Troubleshoot system and network problems, diagnosing and solving
hardware or software faults, document problems and resolutions and assessing
impact of issues**
§ **Maintain availability, performance, integrity and security of
digital systems within the site.**
§ Check Security logs from (Servers **firewalls, switches,
routers, etc ), monitor network traffic, run virus scans and ensuring
security patches are up to date to avoid security breaches.**
§ **Analyze incidents, resolve and/or escalate the issues received to
ensure the proper resolution.**
§ **Mange user accounts, emails, assign rights and access to the
digital system and services.**
§ Provide the required awareness and **trainings to the end
user to ensure the proper use of digital systems and services.**
Interaction with the I &C
- Collaborating as needed with the I&C "Digital Champion"at the plant level.
Skills
- Hands-on experience in data centers and IT Networks
- Up-to-date knowledge of the latest IT and software trends
- Strong technical background in IT systems and support
- Excellent knowledge on cybersecurity
- Ability to quickly establish good working relationships with end users.
- Ability to prioritize the workload
- Ability to work well in a team
- Problem solving skills
- Excellent communication and time management Skills.
Willingness to travel when necessary
Education
IT / Computer science