Area/Branch Manager (Mansoura)

Job Description

• Manage the assigned branch, monitor the overall Agency performance, and ensure the direct sales agents team adherence to the set KPIs, targets & accordingly meeting AXA business goals.


• Manage the assigned AXA's branch, while maintaining the efficient geographical existence of the sales agents within the assigned territory.


• Oversee the teams' progress to ensure they meet those goals by providing strategies and feedback.


• Work on Team Leaders & Direct Sales Agents development plans by offering individualized coaching, and generally foster a positive company culture.


• Utilize all available on the job training and online platform tools for agents.


• Ensure the agents' full understanding across all AXA products and services, market trends, opportunities, and competitive activity.


• Receive feedback from Team Leaders for all business/product/service challenges, areas of improvement and set clear action plans.


• Ensure the Direct Sales Agents team adherence to AXA policy, strategy and their compliance with all relevant legislation and codes of practice.


• Ensure adherence to legal and company policies and procedures and execute disciplinary actions if needed.


• Ensure that each direct sales agents' team has set their objectives and consequently meeting the overall business goal. In addition to providing year-round coaching for Team Leaders and Direct Sales Agents as well.


• Perform regular meetings and follow up with team leaders & agents.


• Lead the direct sales agent's team towards customer satisfaction with the sales process through ensuring that customer's expectations are always met.


• Monitor the persistency of life business as well as the renewal ratios for renewable products to meet AXA's benchmark.


• Lead recruitment, hiring, and training cycles of new direct sales agents.


• Monitor the Agency performance & ensure product mix enforcement, and accordingly create clear action plans for products with deficit.


• Coach direct sales agents' team to meet and exceed goals.


• Ensure high quality standards for the book of business.


• Monitor new projects, products and processes that affect the direct sales agents team performance and efficiency.


• Maintain sales volume by tracking changing trends, economic indicators, and competitors.

Skills

• Bachelor's degree in a relevant field.


• ‎5-‎7 years of experience is required.


• Good people management skills.


• Teamwork spirit and ability to interact with other departments.


• High organizational and planning skills.


• Excellent written and verbal communication.


• Excellent use of Microsoft Office.


• Multilingual (English and Arabic)


• Focused on customer service.


• Persuasive and goal oriented.

Job Details

Job Location
Mansoura, Egypt
Job Role
Other
Employment Status
Full time
Employment Type
Employee

Preferred Candidate

Career Level
Management
Nationality
Egypt
Degree
Bachelor's degree