About us: -
At Crowne Plaza®, we want our guests to feel able to do their best, achieve
their goals and be recognized for their success. We're Making Business Travel
Work by Bringing Humanity to Business Travel. We challenge the old world of
business that's overly formal, rigid and where guests feel like a room number
not a person. We embrace the new world of business with caring and flexibility
- through hotel colleagues who Dare to Connect!
Dare to Connect is how we describe the Service Style at Crowne Plaza hotels.
It shows we're thinking and acting differently. We're connecting with guests -
and each other - in a more personal way. We're showing our personalities (and
sharing a little of ourselves) and learning more about the other person… as a
person, not as a room number or a co-worker. When we Dare to Connect, it means
we:
Dare to Make the First Move… we are proactive and positive… we are the first
to greet and say hello, and the first to take action and help our guests.
Adapt to the Moment… we might not be mind readers, but we can read our guest's
moods and needs and then change our pace, tone and take action so we can help
a guest when they need it.
Relate to Business Needs… we know that Modern Business Travelers need to be
productive, so we make sure we prioritize the right things that help our
guests do what's important.
Enable Quality Downtime… we know our guests want more from their trip than
just business, so we make an effort to get to know them and give them
recommendations that help them make the most out of their free time.
YOUR DAY TO DAY: -
* Coordinates, supervises and executes the prompt efficient and courteous service of Food and Beverage to assigned areas/stations.
* Greets guests at table, presents menu, suggesting food and beverages and answers questions regarding the menu.
* Takes orders and relays same to waiter or directly to kitchen.
* Ensure that menu items, daily specials are available from the kitchen.
* Ensures that service is to established standards and efficient and that orders are properly executed.
* Ensures that service side station is fully stocked and in clean condition at the commencement of service.
* Ensures that tables are set up in accordance with established standards and all equipment clean and in good condition.
* Attends to guest's complaints and requests, refers same to Coffee Shop Manager/ Head Waiter, when necessary, records guest comments and activities in supervisors log book.
* Ensures that personal grooming of self and state of uniform is to required standard.
* Ensures that guest bills are correctly compiled and presented to guests in the established manner and correctly paid.
* Complies with Hotel's Health, Safety & Hygiene policy.
* Performs related duties and special projects as assigned.
What WE NEED FROM YOU:-
* Reports directly to Restaurant Manager.
* Supervises and directs the activities of Food & Beverages.
* Interacts and cooperates with all colleagues to be involved.
* Interacts, cooperates with hotel departments as appropriate.
Education
High School Diploma or equivalent combination of education and work-related
experience.
Experience
Typically 2-5 years F&B Captain / Supervisor role or related experience.
Physical Requirement
* Capable to perform work during rush periods.
How do I deliver this?
We genuinely care about people and we show this through living out our promise
of True Hospitality each and every day. It 's what connects every colleague in
all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the
heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and
building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and
giving guests the confidence that they can trust you, to help and support them
during their stay
True Listening: focusing on what your guest is saying, picking up on body
language that is often overlooked, and understanding what the guest wants and
needs
True Responsiveness: is about providing guests with what they need, and doing
so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about
creating great experiences, doing the right thing and understanding people.
What we offer:-
Join us and you'll become part of the global IHG family - and like all
families, all our individual team members share some winning characteristics.
As a team, we work better together - we trust and support each other, we do
the right thing and we welcome different perspectives. You need to show us you
care: that you notice the little things that make a difference to guests as
well as always looking for ways to improve - visit www.http://careers.ihg.com
to find out more about us
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG
Hotels & Resorts provides equal employment opportunities to applicants and
employees without regard to an individual's, race, color, ethnicity, national
origin, religion, sex, sexual orientation, gender identity or expression, age,
disability, marital or familial status, veteran status or any other
characteristic protected by law.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in
the world. With more than 420 hotels in diverse locations globally Crowne
Plaza is the perfect base to connect on business, pleasure or a blend of both.
We've thoughtfully designed our spaces to encourage, support and celebrate
great connections. We're also big on meetings and events, a trusted and valued
partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection.
Designed for humans not nameless guests or colleagues. Still professional but
touches guests on an emotional level. Where colleagues take their initiative
and use their personality because they make a crucial difference in the
guest's experience. The role of every colleague at Crowne Plaza is to create
memorable emotional connections and the job of every leader is to create an
environment where that can happen. Lets Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today and let's #GoFurtherTogether.
**About us: -** At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. We're Making Business Travel Work by Bringing Humanity to Business Travel. We challenge the old world of business that's overly formal, rigid and where guests…
**About us: -** At Crowne Plaza ®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. We're Making Business Travel Work by Bringing Humanity to Business Travel. We challenge the old world of business that's overly formal, rigid and where guest…