Officer - Patient Experience

؜ - ؜الكويت ؜ -

تفاصيل الوظيفة

Job Description



  • Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers.

  • Work with healthcare team and administration to solve problems that patients may have with the goal of facilitating a positive patient experience during their treatment time as well as to limit or resolve delays in service.

  • Respond to and investigate complaints and concerns and communicate identified issues to appropriate staff.

  • Collect data about patient care problems, prepare reports, analyze trends, and report information to the Direct Manager.

  • Implement systems and processes to improve efficiency and reduce expenses that do not compromise quality of services and provide input into opportunities for system improvements.

  • Facilitate, promote and advocate effective communication between patients and healthcare professionals to resolve conflict and concerns, explore the most suitable and appropriate form of action needed to meet their needs.

  • Work independently and unsupervised, referring to and liaising with clinical and non-clinical management, to ensure patients concerns and unacceptable standards of care are resolved appropriately, ensuring corrective action is taken.

  • Facilitate the resolution of patient and family concerns with staff and physicians


Skills




  • Seniority level


    Mid-Senior level


  • Employment type


    Full-time


  • Job function


    Quality Assurance and Customer Service


  • Industries


    Telecommunications, Retail, and Hospitals and Health Care


Job Details


Job Location
Kuwait
Job Role
Other


Preferred Candidate


Career Level
Mid Career

ملخص الوظيفة

  • المُعلن : Dhaman Kuwait
  • تاريخ الإعلان : 16/10/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

مدينة الكويت
05/05/2022

#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment. * Work with healthcare team and administration to solve problems that patients may have. * Respond to and investigate complain…

مدينة الكويت
03/07/2022

#### **Job Description** * Interact with patients and their families to address concerns or special needs that may arise during their course of treatment. * Document patient and family feedback that come in person, by the phone, web form, e-mail etc. * Maintain the patient and family feedback…

الكويت
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#### **Job Description** * Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain patient and healthcare provider feedback. * Use findings from analysis of trends in complaints to mentor healthcare professionals and departmen…

الكويت
16/10/2022

#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers. * Work with healthcare team and administration to solve problems that patients may have wi…

الكويت
16/10/2022

#### **Job Description** * Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain Customer and Service Provider feedback. * Use findings from analysis of trends in complaints to mentor healthcare professionals and departments…

مدينة الكويت
25/09/2022

#### **Job Description** * Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain patient and healthcare provider feedback * Use findings from analysis of trends in complaints to mentor healthcare professionals and department…

مدينة الكويت
25/09/2022

#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers. * Work with healthcare team and administration to solve problems that patients may have wi…

مدينة الكويت
25/09/2022

#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers. * Work with healthcare team and administration to solve problems that patients may have wi…

الكويت
05/01/2023

#### **Job Description** **Department:** **Patient Experience - HOSP - Jahra** * Coordinates communication with patients, family members, medical and administrative staff, and regulatory agencies. Interviews patients or their representatives to identify problems relating to care. Maintains knowle…

Language: English