ADPE Technician (Desktop Support) - Kuwait (Secret Clearance Required)

From command centers across the U.S. to theater operations on ground, at sea
and in the air, Five Rivers Services ' (an Akima Company) personnel are at
the forefront of our nation's most vital IT, communications, and security
efforts. Our personnel enjoy competitive benefits packages and challenging
roles in work environments committed to safety, diversity and opportunity for
career growth. As an Alaska Native Corporation (ANC), ‎100% of our company's
profits go back to our more than ‎14,000 Iñupiat shareholders that have resided
near and above the Arctic Circle for more than ‎10,000 years. Our business
helps support their way of life and contributes to the survival of a culture
that has thrived in a challenging environment.

Employment is conditional on a post-offer medical examination and CENTCOM
determining that they are medically fit for duty for deployment (medical,
dental, and psychological evaluation.

Job Summary:

Our ADPE Technician provides professional laptop and desktop support as
well as customer service to military and civilian customers.

Work involves troubleshooting hardware problems and repairing or referring to
another repair facility as appropriate. Installs, troubleshoots, configures
and repairs software issues for Windows operating systems (OS) and Microsoft
Office ‎2007. Troubleshoots and resolves network connectivity issues at the
desktop level. Joins personal computers (PCs) to local domains as required.
Configures local PC connections to network printers. Performs custom
transmission control protocol internet protocol (TCP/IP) configurations of
desktops as required. Troubleshoots Microsoft Exchange Server connectivity
issues. Installs and troubleshoots other software and peripheral devices as
required by the customer. Performs other Service Desk functions as required.

Responsibilities:
* Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.
* Installs and configures network printers.
* Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.
* Joins client computers to Microsoft Active Directory domains.
* Configures Microsoft Outlook and manages personal folders in all versions of Outlook.
* Installs, configures, and maintains security software on military computer systems.
* Repairs and maintains desktop and laptop hardware.
* Performs other duties as assigned.
Qualifications

Minimum Qualifications:
* You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-‎19.
* High school diploma or GED.
* Requires Two (‎2) or more years of experience relating to automation equipment repair.
* Must have a working knowledge of Microsoft Office software.
* Demonstrated strong customer service skills are mandatory.
* Must have an active Secret clearance (or a current Interim Secret with ability to obtain and maintain a full Secret).
* US citizenship is required.
* Must be able to pass a details medical and dental exam.
* Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.
Certifications:
* This position requires candidates to adhere to DoD ‎8570.01-M.
* All candidates are required to maintain at least one (‎1) baseline certification and one (‎1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
IAT Level I Baseline:
* A+ ce, Network+ ce, SSCP.
* Please note Level II and Level III baseline are not required but are acceptable.
CE:
* MCSA: Windows ‎10.
* MCSA: Windows Server ‎2012/‎2016.
* MCSE: Cloud Platform and Infrastructure.
* MCSE: Enterprise Devices and Apps.
* MCSE: Private Cloud, MCSE: Server Infrastructure.
* Microsoft Exam ‎70-‎398 - Planning for and Managing Devices in the Enterprise.
* Microsoft Exam ‎70-‎697 - Configuring Windows Devices.
* Microsoft Exam ‎70-‎698 - Installing and Configuring Windows ‎10.
* Server+ CE.
The duties and responsibilities listed in this job description generally cover
the nature and level of work being performed by individuals assigned to this
position. This is not intended to be a complete list of all duties,
responsibilities, and skills required. Subject to the terms of an applicable
collective bargaining agreement, the company management reserves the right to
modify, add, or remove duties and to assign other duties as may be necessary.
We wish to thank all applicants for their interest and effort in applying for
the position; however, only candidates selected for interviews will be
contacted.
AN EQUAL OPPORTUNITY EMPLOYER
We are Equal Opportunity Employers. Prospective employees will receive
consideration without discrimination because of race, color, religion, creed,
gender, national origin, age, disability, marital status, protected veteran,
sexual orientation, or any other legally protected status.
We are committed to Equal Employment Opportunity and providing reasonable
accommodations to applicants with physical and/or mental disabilities. If you
have a physical and/or mental disability and are interested in applying for
employment and need special accommodations to use our website to apply for a
position please contact, Recruiting Services at [email protected] or
‎571-‎353-‎7053. The dedicated email and telephonic options above are reserved
only for individuals with disabilities needing accessibility assistance.
Please do not use the dedicated phone number above to call on the status of
your job application if you do not require accessibility assistance or an
accommodation. Reasonable accommodation requests are considered on a case-by-
case basis.
In order for our company to stay compliant with government regulations, please
apply on line. Please DO NOT email resumes or call in lieu of applying online
unless you have a physical and/or mental disability and need assistance with
the online application.
Shift : Variable
Job : Information Technology
Travel : No
Organization : Five Rivers Services, LLC