Long Description Job Summary
Responsible for facilitating new store launches across multiple locations and
providing support and problem solving for all existing stores.
This role will be at the intersect of business & IT, managing multiple
stakeholders, including external stakeholders such as technology partners and
vendors.
Job Responsibilities
o Plan and manage the requirements and needs of new stores; this includes but
is not limited to:
o Procuring hardware and software licenses (POS + other non-POS equipment).
o Coordinating with different IT teams/vendors/partners to ensure proper and
timely delivery of solutions (WIFI, network, PC’s, etc.).
o Ensuring the proper and timely configuration of POS Systems/Users.
o Ensuring setup is done in compliance with the organization’s IT standards &
security policy.
o Handle multiple size projects, such as: small event set-up, new store
launch, multi-store, and/or new country launch.
o Support incident and service request management. This includes but is not
limited to:
o Ensuring timely solution delivery for incidents and service requests.
o Ensuring incidents and requests are resolved within agreed SLA’s by
proactively following up with vendors/partners and IT teams.
o Ensuring timely closures for service tickets and incidents.
o Providing a monthly analysis of incidents and service tickets in order to
flag and/or reduce repetitive issues.
o Handle change requests until solution delivery.
o Manage vendor relations in all countries of operation and build a strong
relationship with said vendors to facilitate project completion and success.
o Prepare monthly progress reports for senior and executive management review
and use.
o Develop SOP’s and training manuals for store staff.
o Conduct trainings for store staff.
o Asset tracking.
Candidate Requirements
Knowledge & Experience:
* Bachelor’s degree, Computer Science/ Business Administration
* 5+ years in project management.Experience in retail is industry preferred.
* Project Management (PMP), or similar Project Management related qualification
Skills & Abilities:
* Good communication skills
* Planning skills
* Project & Change Management
* Proficient in use of Information Systems & Applications to include MS Office (Word/Excel/PowerPoint)
* Good Analysis skills
* Good presentation and reporting skills
* Good problem-solving skills
* Can work well under pressure.
* Has excellent administrative and communication skills.
* Has excellent teamwork skills.
* Has experience in working in cross-functional teams and dealing with multiple business units.
* Has a strong drive for results.
* Ability to work with different partners and vendors to ensure timely delivery of store IT setup.
Education Bachelor’s Degree in Computer Science or Business Administration
**Date:** 15 Dec 2023 **Location:** KW **Company:** Alghanim Industries Long Description Job Summary Responsible for facilitating new store launches across multiple locations and providing support and problem solving for all existing stores. This role will be at the inters…
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