Standards and Procedures Officer

The Standards & Procedures Officer will be responsible for documentation of
processes and procedures in accordance to Jazeera Airways and regulatory
policies. The incumbent will also support the implementation of Standards and
Procedures that come under the functions within the scope of Ground Operations
based on approved manuals and industry standards.

The role will also be responsible to publish and author manuals under Ground
Operations department that includes Passenger and Baggage Handling, Aircraft
ground handling, Aircraft loading, Load Control and Aircraft de-/anti-icing.

Responsibilities and duties:
* Update and revise Ground Operations Department manuals and procedures to be in line with KCASR and IATA/ICAO documentation and standards.
* Responsible for follow-up, review, proofing and design of Ground Operations checklists, forms and stationery to ensure the common policy is followed network-wide.
* Conduct and update gap analysis between IGOM and Ground Operations manuals and implement the variance across the network.
* Represents the first level of SME for all related GOM enquiries.
* Responsible for monitoring regulations/standards and industry recommended practices and publishing relevant network-wide airport bulletins to ensure compliance with relevant safety, security and operational requirements.
* Participates in working groups within Ground Operations and relevant stakeholders to ensure passenger, baggage, load control and aircraft handling policy and procedures are aligned.
* Participate in internal/external audits to ensure the department complies with industry standards.
* Ensure documents and records are updated in line with the company's requirements.
* Support the Training, Standards and Procedures Manager in new projects underground operations.
* Any other tasks assigned by the management.
Requirements and Qualifications:
* Bachelor's degree or equivalent from a recognized university.
* Minimum ‎4 years of job-related experience.
* Experience within an airline ground service or GHA operation environment is necessary.
* Excellent working knowledge of passenger/ramp handling operations.
* Excellent communication skills with fluency in the English language both oral and written.
* Technical publishing and writing skills.
* High level of computer literacy.
* Excellent planning and organizational skills;
* Demonstrates high accuracy and attention to detail;
* Proficient in MS Office Suite.
* Candidates with working exposure to internal/external audit practices, will be preferred.