At Holiday Inn® we believe the joy of travel is for everyone. We pride
ourselves on delivering an affordable, enjoyable hotel experience where guests
are always welcomed warmly.
Your day to day
Job Overview: Under the guidance and direction of the Health Club Manager,
within the limits of established InterContinental Hotels Group Brand and local
policies and procedures, attends to all guests needs within Health Club
facilities such as the reception and oversees and directs all aspects of
Telecommunications services to achieve the highest possible guest
satisfaction. Be knowledgeable about all hotel facilities in order to promote
and sell them to guests. Apply correct charges to guests and visitors where
applicable for use of pool, spa and gym, and post to room bill in accordance
with procedure. Ensure only qualified persons such as in-house guests, members
and guests who paid the entrance fee are allowed to use Perform tasks as
directed by the Manager in pursuit of the achievement of business goals
Familiarize yourself with facilities, activities, equipment, services and
other pertinent information in order to provide guest with accurate
information Follow hotel procedures in relation to pool towel issue and
retrieval Abide by rules and regulations and policies and procedures of hotel
Attend scheduled training Participate actively in employee activities Adhere
to specified hygiene and personal appearance standards Being attentive to
Guests Accurately and promptly fulfilling Guests requests Anticipate Guests
needs Maintain a high level of knowledge which affects the Guest experience
Demonstrating a 'service' attitude Taking appropriate action to resolve guest
complaints Appreciate the dynamic nature of the Hotel industry and extend
these service attributes to all internal customers
Make every future a success.
* Who are we ?
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ABOUT
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