Design Studio Specialist - William Sonoma - Kuwait

Job no: MRF12063
Location: Kuwait
Avenues Mall Al Rai-Phase ‎3
Williams-Sonoma
Williams-Sonoma is a leading retailer of premium cookware, kitchenware and
luxury home furnishings featuring elegant and classic designs. Offering
unparalleled customer service and a vision of bringing people together around
food, Williams-Sonoma helps customers create an environment where friends and
family can come together to relax reconnect and nourish.
The Role:
As a Design Studio Specialist, you will deliver exceptional levels of Customer
Service to guests across all categories of product; from initial contact,
through design consultation and estimate creation, to sales closure.
You will lead the Store "Ground Game" by executing high quality design
consultations in the guest's home/place of business. Additionally, you will
take responsibility for mentoring Associates on how to build and maintain
client relationships, as well as how to engage in active selling, Clienteling
and creating design plans.
Other responsibilities include (but are not limited to):
* Driving add-on sales of accessory products.
* Actively collaborating with Management and Associate colleagues in Store, Head Office and other HFD Brands to optimize selling opportunities.
* Presenting compelling and professional decorating plans, communicating what is relevant and meaningful to the customer utilizing Mood Boards/ Space Plans/ and in-store collateral.
* Identifying, developing and driving business sales opportunities and overall business.
* Establishing and developing selling opportunities which arise from the "Designer" and "New Movers" programmes.
* "Saving the Sale" where quality or availability issues arise.
* Building Guest database and fostering Guest relationships while identifying key individuals, groups and organizations that present commercial opportunities.
* Delivering excellent service during VIP and In-Store promotional events.
* Maintaining accurate records of sales/returns log and ensuring approval to LOA is logged on weekly basis.
* Attending product knowledge/selling skills development activities, and taking proactive ownership of PDP to maintain high level of selling skills.
Qualifications & Requirements:
You will have/be:
* At least ‎2 years retail visual merchandising experience.
* Good planning and organisational skills.
* Experience of providing a product presentation and consultation at the customers home.
* CAD experience would be advantageous but not a necessity.

About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established
in Kuwait in ‎1890. With a consistent record of growth and innovation, Alshaya
Group is one of the world 's leading brand franchise operators, offering
customers an unparalleled choice of well-loved international brands,
including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle
Outfitters, P.F. Chang's, The Cheesecake Factory, The Body Shop, M.A.C,
Victoria's Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group's portfolio extends across MENA, Russia, Turkey, and Europe,
with thousands of stores, cafes, restaurants and leisure destinations, as well
as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty,
Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group
colleagues are united by a commitment to delivering great customer service and
brand experiences.

Fresh, modern, and relevant, Alshaya's constantly evolving retail portfolio
reflects the choices and lifestyle of its customers. From flagship stores and
restaurants in prestige malls, to local coffee shops, drive-thrus and online,
Alshaya Group brings customers the brands they love in the places they want to
be.
Advertised: ‎04 Apr ‎2023 Arab Standard Time
Application close: ‎03 May ‎2023 Arab Standard Time