This job position is open to bilingual female candidates
Core Responsibilities:
Handle inbound and outbound calls.
Identify the needs of customers, provide accurate solutions, and give
satisfactory answers to their queries, concerns, and complaints as soon as
possible.
Call URC customers and potential customers whenever needed to inform them
about the company’s new products, services, policies, etc.
De-escalate situations involving dissatisfied customers, offering patient
assistance and support.
Document all customer interactions and tickets in the (CRM) system
Regularly reviewing and updating the customers information in the (CRM)
system.
Collaborate with the call center supervisor and the other call center agents
to improve the customer service.
Ensure to follow the customers service script provided by the company.
Maintain strong customer relationships.
Other Skills
High School or secretarial certification
Strong English and Arabic language skills (written and spoken)
2+ Years’ experience in Call Center.
To apply and find out about the latest available jobs from the following link
https://www.linkedin.com/jobs/search/?currentJobId=3274701575&f;_C=10349512&geoId;=92000000