Job Description
Accountabilities:-
Listen carefully to customer complain, check the customer vehicle, record and
complete all information with signatures in check- in sheet as per customer
request
Explain repair estimated costs, repair process and delivery time with
comprehensive information related to customer questions.
Follow up customer vehicle repair status with job controller and ensure of
completing repair works as per quality operation standards confirmed by
quality controller.
Inform customer about any additional work and obtain his approval if any
needed.
Contact customer to inform about completing the repair work and vehicle
readiness for receipt.
Ensure of satisfying the customer by doing required repairs on time and within
good quality of work.
Receive and process the vehicles which need ordinary service, ensure of
accomplished jobs with technical staff before delivery.
Check and make sure that reception area is clean organize and all facilities
(newspaper, coffee machine, PC. etc.)
Available and working properly at the beginning of his shift on daily basis.
Prepare all daily reports required related to repairs orders.
Specific Knowledge & Skills:-
Good knowledge of vehicles and tools including their designs, uses, repair and
maintenance.
Computer skills.
Bilingual.
Team work and co-operation.
Education:
Intermediate Level, Diploma in Automobile Engineering.
Experience:
Minimum 3 years in similar position or related to business.
https://ejwt.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/requisitions/preview/529/?sortBy=POSTING_DATES_DESC
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