Admission And Patient Accounts Officer

Job Description
Admits patients by receiving bookings from physicians; interviewing patients;
entering patient information to the admissions database; obtaining signatures
on legal consents and insurance forms; distributing patient information
literature.
Provides patients with information by explaining hospital admission policies,
time of admission, room selection; answering inquiries.
Verifies patient identity; preparing and placing identification band on
patient. Ensures patient’s arrival to hospital room or testing area by
assigning patient beds; notifying nursing unit of patient’s arrival; calling
volunteer to transport the patient to the assigned area.
Maintaining patient records, which includes detailing patient treatments and
diagnoses as well as updating payment and medical insurance information.
Processing patient payments and refunds.
Identifying medical coding mistakes, typing errors, as well as patient
underpayments or overpayments and rectifying them accordingly.
Secures payments by screening insurance information; identifying patients
requiring pre-admission approvals from third-party payers; verifying
approvals; notifying patient accounts department of self-paying admissions.
Communicating with medical insurance providers to verify whether patient
treatments will be covered.
Answering patients’ questions regarding unsettled medical bills,
reimbursements, and billing discrepancies.
Contacting patients through email, written correspondence, or telephone to
inform them of overdue balances.
Provides information to the public by answering admitting procedure, hospital
regulation and service inquiries of patients and the public; referring
inquiries.
Serves and protects the hospital community by adhering to professional
standards, hospital policies and procedures.
Under the direction of the supervisor, conducts on-the-job training of new
employees.
Others as assigned by Reporting manager.
Job Requirements
Bachelor’s degree from a reputed University.
At least one-year experience in the related field preferably in hospitals.
Fresh Graduates can also apply.
Excellent Customer service skills.
Strong interpersonal and organizational skills.
Excellent verbal and written communication skills.
Proficiency with standard hospital admission and database technology.
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