انضم إلى فريق فيرجن موبايل في الكويت ، نحن نوظف مشرف رعاية الأعضاء

Job description
Reporting to: Member Care Supervisor
Grade: ‎5
Are you a people’s person? Do you have the heart of a champion? Apply to join
our team of Member Care Champions!
Objectives
Responsible for meeting and exceeding the customer’s expectation, delivering
rapid, right first-time solution without visible handoffs to the customer.
Provide a customer focused service for VMK customers via any of the available
communication channels within a Contact Center environment working on shift-
basis.

Tasks
Answer all customer inquiries in a friendly, professional, and efficient way.
Maintain customer services standards by responding to all contacts promptly,
remaining courteous & professional.
Provide clear & concise responses to all customer enquiries & complaints while
ensuring all information is accurate.
Follow contact scripts (where applicable) and respond empathetically to
customers.
Have an excellent understanding of the complaints procedure to ensure the
correct escalation is followed, where required.
Take ownership of customer enquiries and complaints to a satisfactory
conclusion.
Refer unresolved queries for further action as necessary by following a pre-
defined escalation process.
Respond to customer queries through online channels, e.g., social media,
emails, live chat.
Promote prevention of fraud by completing internal checks and controls and
escalate any breaches accordingly.
Contribute to overall achievements of required Service Level by maintaining
agreed personal targets.
Assist other VMK business functions as appropriate.
Job requirements
Education
BA/BS Degree or above
Professional qualification
Minimum experience of ‎1 year in customer service or contact center
environment.
Other skills
https://gulfjobs.el7far.com/‎2022/‎07/join-virgin-mobile-team-in-kuwait-we.html