Required IT Support officer
job Description
Under general supervision, the IT Support officer provides a full range of
information technology support services, including client-side installation,
configuration, testing, troubleshooting and repair of hardware, software,
networks, and applications in a centralized IT organization. Duties and
Responsibilities Your main responsibilities in this role include the
following:
• Manage workflow and service request through a IT Helpdesk system.
• Provide general Desktop Support on HW/SW issues for end user’s desktop and
laptop machines.
• Perform desk-side support service on software installation, AV, PC
configuration, network printer installation/configuration of other PC tools
and software.
• Continually keep abreast of and understand clients’ IT policies, standards
and technical controls, and compliance process. Advocate and promote IT
awareness and compliance.
• Assist in recommending appropriate hardware and software configurations to
meet user needs, and develop specifications to purchase new hardware,
software, and other peripheral devices based upon established departmental
standards.
• Perform IT support duties using automated tools as defined by the
appropriate IT team lead, work with other support groups and vendors to
provide seamless support to staff and students.
• Analyze problems and develop creative solutions for resolving them and
preventing future occurrences.
• Maintain documentation on activities, upgrades, utility of licenses/software
and enhancements at work.
Job Requirements
• Bachelor's degree in Computer Science or related discipline.
• Technical Certifications: MCSE, MCITP preferable. •
3+ years IT Work experience.
Skills and Abilities
• Demonstrated expertise in configuring, installing and troubleshooting PC
systems, Microsoft OS, AV, MS office applications, network configuration, and
printers.
• Experience in supporting MAC environment is essential.
• Must be customer-focused and have effective productivity/work output.
• Must be a team player and able to work with minimal supervision.
• Basic network knowledge and experience.
• Working knowledge and experience in Remote Desktop and Virtual Private
Network.
Interested Candidates in Kuwait are Requested To Send Their Updates Resumes at
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