Al Hassan Optics Company announces employment Customer Service Agent in Kuwait تعلن شركة الحسن للبصريات عن توظيف وكيل خدمة العملاء في الكويت

Kuwait Jobs Today: Hassans Optician Company announces new job opportunities.
Are you looking for job opportunities in Kuwait? Hassans Optician Company
announces the opening of recruitment for many jobs in various specializations
in Kuwaiton today's date. These opportunities are available to all
nationalities. Learn about the available jobs and how to apply through the
following advertisement.
Required jobs in Hassans Optician company and their details:
Customer Service Agent
Job Description
Prompt response to customer inquiries via email, WhatsApp and phone calls.
Conducting outgoing calls and surveys for service quality purposes.
Building and maintaining profitable relationships with key customers.
Keeping customers updated on the latest products in order to increase sales.
Expanding the customer base by upselling and cross-selling.
Manage the CRM system and conduct business reviews using CRM programs.
Receiving customer complaints via phone, email & WhatsApp. This also entails
answering incoming customer calls regarding payment issues, product problems,
service questions, and general customer concerns.
Escalating to Customer Service Manager (CSM) any serious complaints that
customer service specialist (CSS) is not equipped to deal with.
Identifying common problems and provide possible suggestions for improvement,
wherever possible.
Attending workshops and meetings as required.
Working with the direct manager on improving unit’s policy & procedure.
Update customer information in the customer service database as at when due
Suggest solutions when a product has a manufacture defect.
Maintaining a polite, helpful, and professional manner at all times.
Respecting client confidentiality at all times.
Any other tasks requested by direct manager or management
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
To go to the application page. (
Job opportunities for
Hassans Optician
Company
)
Click on a job title to view details.
Please click the Easy Apply button at the top of the page.
Enter the required information in the pop-up screens.
Click Review to review the form.
Source and additional details
Job source: The official website of the company
Posted Date: ‎17-‎12-‎2023 (Please check the date before applying).
Required Nationalities: All nationalities.